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<book id="2896061">
  <title><![CDATA[Groundswell: Winning in a World Transformed by Social Technologies]]></title>
  <isbn><![CDATA[1422125009]]></isbn>
  <isbn13><![CDATA[9781422125007]]></isbn13>
  <work>
  <best-book-id type="integer">2896061</best-book-id>
  <books-count type="integer">2</books-count>
  <default-description>Corporate executives are struggling with a new trend: people using online social technologies (blogs, social networking sites, YouTube, podcasts) to discuss products and companies, write their own news, and find their own deals. This groundswell is global, it s unstoppable, it affects every industry and it s utterly foreign to the powerful companies running things now.&lt;br&gt;&lt;br&gt;When consumers you ve never met are rating your company s products in public forums with which you have no experience or influence, your company is vulnerable. In Groundswell, Charlene Li and Josh Bernoff of Forrester, Inc. explain how to turn this threat into an opportunity. &lt;br&gt;&lt;br&gt;Using tools and data straight from Forrester, you ll learn how to:&lt;br&gt;&lt;br&gt; 	Evaluate new social technologies as they emerge&lt;br&gt; 	Determine how different groups of consumers are participating in social technology arenas&lt;br&gt; 	Apply a four-step process for formulating your future strategy &lt;br&gt; 	Build social technologies into your business including monitoring your brand value, talking with the groundswell through marketing and PR campaigns, and energizing your best customers to recruit their peers&lt;br&gt;&lt;br&gt;Timely and insightful, this book is required reading for executives seeking to protect and strengthen their company s public image.&lt;br&gt;&lt;br&gt;&lt;br&gt;&quot;Groundswell is jammed with big ideas, useful stories, and quotable stats. This is the new industrial revolution. Are you on board?&quot; &lt;br&gt;&lt;br&gt; Seth Godin, author, Meatball Sundae&lt;br&gt;&lt;br&gt;&quot;This book will rock your world, if social technology hasn't rocked it already. It's a tsunami of unstoppable force. Amazon, Procter &amp; Gamble, Facebook, Google, and Dell are profiting from the crest of the wave. Are you? Li and Bernoff are the apostles of the tsunami. This book will be your bible.&quot;&lt;br&gt;&lt;br&gt; Scott Cook, Founder and Chairman of the Executive Committee, Intuit &lt;br&gt;&lt;br&gt; Groundswell provides practical advice on how to stay nimble and flexible in an ever-morphing digital world. Enabling your company to respond to change quickly especially when talking to and supporting your consumers is essential for business success. &lt;br&gt;&lt;br&gt; Cathie Black, President, Hearst Magazines&lt;br&gt;&lt;br&gt;&quot;The first phase of the Internet was about getting everyone connected. In this next phase, which changes the way we work, live, play, and learn, we re starting to realize the value of those connections as well as the new communications and experiences those interactions lead to the human network. Groundswell effectively documents this shift and underscores the opportunities available to all from this major market transition.&quot;&lt;br&gt;&lt;br&gt; John T. Chambers, Chairman and CEO, Cisco&lt;br&gt;&lt;br&gt;&quot;Heed the Groundswell! It's critical reading and helped us master the new dynamics of social media.&quot;&lt;br&gt;&lt;br&gt; Christina Norman, President, MTV&lt;br&gt;&lt;br&gt; Groundswell is a comprehensive look at the tidal wave of change engulfing marketers. Nobody should attempt to engage the newly empowered and emboldened consumer without first hearing what Li and Bernoff have to say on the subject. &lt;br&gt;&lt;br&gt; Clark Kokich, CEO, Avenue A | Razorfish&lt;br&gt;&lt;br&gt;&quot;Social technologies and the groundswell impact every business and organization worldwide. Li and Bernoff have written an insightful book that takes a refreshing research-driven approach to helping businesses transform themselves and successfully navigate this new dynamic landscape.&quot;&lt;br&gt;&lt;br&gt; Steve Rubel, Senior Vice President, Edelman Digital, and columnist for Advertising Age</default-description>
  <id type="integer">2922453</id>
  <media-type nil="true"></media-type>
  <original-language-id type="integer" nil="true"></original-language-id>
  <original-publication-day type="integer">21</original-publication-day>
  <original-publication-month type="integer">4</original-publication-month>
  <original-publication-year type="integer">2008</original-publication-year>
  <original-title>Groundswell: Winning in a World Transformed by Social Technologies</original-title>
  <rating-dist>total:344|5:91|4:140|3:89|2:20|1:4|</rating-dist>
  <ratings-count type="integer">344</ratings-count>
  <ratings-sum type="integer">1326</ratings-sum>
  <reviews-count type="integer">772</reviews-count>
  <text-reviews-count type="integer">99</text-reviews-count>
</work>

  <average_rating><![CDATA[3.85]]></average_rating>
  <ratings_count><![CDATA[341]]></ratings_count>
  <text_reviews_count><![CDATA[99]]></text_reviews_count>
  <url><![CDATA[http://www.goodreads.com/book/show/2896061.Groundswell_Winning_in_a_World_Transformed_by_Social_Technologies]]></url>
  <authors>
        <author id="1254239">
      <name><![CDATA[Charlene Li]]></name>
      <role><![CDATA[]]></role>
      <url><![CDATA[http://www.goodreads.com/author/show/1254239.Charlene_Li]]></url>
      <average_rating><![CDATA[3.85]]></average_rating>
      <ratings_count><![CDATA[348]]></ratings_count>
      <text_reviews_count><![CDATA[101]]></text_reviews_count>
    </author>
      </authors>
  <reviews start="1" end="20" total="772">
    <review id="30346069">
  <user id="422872">
    <name><![CDATA[Lindaness]]></name>
    <location><![CDATA[San Francisco, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/422872-lindaness?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>1</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[Mary Gilbert]]></recommended_by>
  <read_at>Tue Jul 01 00:00:00 -0700 2008</read_at>
  <date_added>Sat Aug 16 20:12:23 -0700 2008</date_added>
  <date_updated>Sat Aug 16 20:13:51 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[<a rel="nofollow" target="_blank" href="http://sunset-stories.typepad.com/sunset_stories/2008/06/just-read-groundswell.html" title="http://sunset-stories.typepad.com/sunset_stories/2008/06/just-read-groundswell.html">http://sunset-stories.typepad.com/sunset...</a><br/><br/>Nearly everything I do in marketing has to do with the groundswell, the current movement of everything Web 2.0, blogs, viral, social networks and more. Or simply put, people + technology. <br/><br/>I also happen to live at ground zero for all t...<a href="http://www.goodreads.com/review/show/30346069">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/30346069?utm_medium=api]]></url>
</review>
    <review id="40954685">
  <user id="1281615">
    <name><![CDATA[JD]]></name>
    <location><![CDATA[Pleasanton, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1281615-jd-lasica?utm_medium=api]]></url>
  </user>
    <rating>5</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Dec 01 00:00:00 -0800 2008</read_at>
  <date_added>Fri Dec 26 14:41:01 -0800 2008</date_added>
  <date_updated>Fri Dec 26 14:46:30 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[Groundswell: Winning in a world transformed by social technologies, by Charlene Li and Josh Bernoff, is the definitive guide to how businesses are grappling with the social media revolution. The revolution is still in its early stages, and the old order still clings tenaciously to power — we're li...<a href="http://www.goodreads.com/review/show/40954685">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/40954685?utm_medium=api]]></url>
</review>
    <review id="65770144">
  <user id="1962606">
    <name><![CDATA[Carina]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1962606-carina?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Aug 01 00:00:00 -0700 2009</read_at>
  <date_added>Sat Aug 01 10:48:02 -0700 2009</date_added>
  <date_updated>Sat Aug 01 10:55:44 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Social technologies are fundamentally changing the way people get information.  This book is advice for businesses on how to adapt to this change.  A broad analysis of various kinds of social media, various types of participation in social media, and ways that businesses use social media to connect ...<a href="http://www.goodreads.com/review/show/65770144">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/65770144?utm_medium=api]]></url>
</review>
    <review id="37385134">
  <user id="1003450">
    <name><![CDATA[Jennifer]]></name>
    <location><![CDATA[Antioch, TN]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1003450-jennifer?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[Marketers and company innovators]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri Nov 28 00:00:00 -0800 2008</read_at>
  <date_added>Mon Nov 10 19:29:05 -0800 2008</date_added>
  <date_updated>Fri Nov 28 21:16:07 -0800 2008</date_updated>
  <read_count>1</read_count>
    <body><![CDATA[This book is great...if you're not from the Facebook generation.  The first couple of chapters were almost snoozers for me.  The only thing that really saved it was the real-life stories the authors included.  The stories managed to hold my interest long enough for me to move on to the next chapters...<a href="http://www.goodreads.com/review/show/37385134">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/37385134?utm_medium=api]]></url>
</review>
    <review id="52823918">
  <user id="2225297">
    <name><![CDATA[Redmeatfreak]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2225297-redmeatfreak?utm_medium=api]]></url>
  </user>
    <rating>5</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Nov 01 00:00:00 -0700 2008</read_at>
  <date_added>Wed Apr 15 16:09:23 -0700 2009</date_added>
  <date_updated>Wed Apr 15 16:20:58 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I learned that listening to my customers was far more important than anything I otherwise thought I was doing. There are many impulses that drive people to participate: to keep up with friends/colleagues, to make new friends, social pressure, to pay it forward, altruistic impulse, prurient impulse, ...<a href="http://www.goodreads.com/review/show/52823918">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/52823918?utm_medium=api]]></url>
</review>
    <review id="55375948">
  <user id="54276">
    <name><![CDATA[skye]]></name>
    <location><![CDATA[Brooklyn, NY]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/54276-skye?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Apr 01 00:00:00 -0700 2009</read_at>
  <date_added>Fri May 08 09:42:26 -0700 2009</date_added>
  <date_updated>Fri May 08 09:46:19 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Very good introduction to social media as applied to business. The best part was how it was pretty much all told through cases, which I guess Forrester can do since they consulted so many big businesses on how to do exactly this kind of work. <br/><br/>Definitely inspired me to want to set up blog...<a href="http://www.goodreads.com/review/show/55375948">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/55375948?utm_medium=api]]></url>
</review>
    <review id="71651089">
  <user id="712241">
    <name><![CDATA[Sheryl]]></name>
    <location><![CDATA[Humble, TX]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/712241-sheryl?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri Oct 30 00:00:00 -0700 2009</read_at>
  <date_added>Fri Sep 18 06:43:13 -0700 2009</date_added>
  <date_updated>Sat Oct 31 09:27:40 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Groundswell is a great book to help people understand the revolutionary social technology changes that are occurring, why they are happening, and how to tap into it and transform your business. It’s a very interesting read with good information, much of it familiar though, particularly for those a...<a href="http://www.goodreads.com/review/show/71651089">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/71651089?utm_medium=api]]></url>
</review>
    <review id="40897972">
  <user id="68944">
    <name><![CDATA[texast]]></name>
    <location><![CDATA[Seattle, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/68944-texast?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Dec 29 00:00:00 -0800 2008</read_at>
  <date_added>Thu Dec 25 16:45:17 -0800 2008</date_added>
  <date_updated>Mon Dec 29 09:18:54 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[This book would be great for someone currently not immersed in social media. It's a very thorough outline of technologies and strategies, complete with case studies. Good info, but a tad boring if you've heard them before. <br/><br/>I like that this is a quick read, and even though a lot of the in...<a href="http://www.goodreads.com/review/show/40897972">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/40897972?utm_medium=api]]></url>
</review>
    <review id="34721247">
  <user id="1044801">
    <name><![CDATA[Breck]]></name>
    <location><![CDATA[Queen Creek, AZ]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1044801-breck?utm_medium=api]]></url>
  </user>
    <rating>2</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sun Nov 02 00:00:00 -0700 2008</read_at>
  <date_added>Tue Oct 07 06:58:05 -0700 2008</date_added>
  <date_updated>Sun Nov 02 23:56:35 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[Groundswell is basically the idea that customers are now able to share information rapidly and easily and in order for a business to succeed they need to tap the ideas and opinions of their customer in order to thrive and remain competitive.<br/><br/>The authors define &quot;groundswell&quot; as: ...<a href="http://www.goodreads.com/review/show/34721247">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/34721247?utm_medium=api]]></url>
</review>
    <review id="43337966">
  <user id="1002963">
    <name><![CDATA[Jeff]]></name>
    <location><![CDATA[Columbus, OH]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1002963-jeff?utm_medium=api]]></url>
  </user>
    <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Sat Jan 17 06:46:34 -0800 2009</date_added>
  <date_updated>Sat Jan 17 06:49:58 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[This book is geared toward helping larger companines and organizations develop strategies to deal with web 2.0 applications. For that reason, it might not be for everyone. I'll still gave it a good rating because it does an excellent job of describing the dynamics of these new communication models a...<a href="http://www.goodreads.com/review/show/43337966">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/43337966?utm_medium=api]]></url>
</review>
    <review id="42099869">
  <user id="1637668">
    <name><![CDATA[JP]]></name>
    <location><![CDATA[Manchester, NH]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1637668-jp-seabury?utm_medium=api]]></url>
  </user>
    <rating>0</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Tue Jan 06 09:56:47 -0800 2009</date_added>
  <date_updated>Tue Jan 06 09:57:43 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Written by two Forrester analysts and based on actual research with real companies of all sizes, this book introduces you to the world of social media and online communities.<br/><br/>    * Why Read This Book: Social Media isn’t going away. This book shows you how to weed through the morass of soc...<a href="http://www.goodreads.com/review/show/42099869">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/42099869?utm_medium=api]]></url>
</review>
    <review id="24189596">
  <user id="32360">
    <name><![CDATA[John]]></name>
    <location><![CDATA[Malden, MA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/32360-john?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri Aug 08 00:00:00 -0700 2008</read_at>
  <date_added>Tue Jun 10 18:33:43 -0700 2008</date_added>
  <date_updated>Sat Aug 09 07:46:14 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[A great book for those corporate marketing types who have no idea what people do on the internets. I expected more from the authors who clearly have a firm grasp on the research (the authors are Forrester analysts).  I think the reliance on the smae structure for each chapter limited the book.  It w...<a href="http://www.goodreads.com/review/show/24189596">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/24189596?utm_medium=api]]></url>
</review>
    <review id="46934510">
  <user id="1870239">
    <name><![CDATA[Lee at All Ears]]></name>
    <location><![CDATA[Cupertino, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1870239-lee-at-all-ears?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="social-science" />
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Feb 26 00:00:00 -0800 2009</read_at>
  <date_added>Thu Feb 19 23:31:51 -0800 2009</date_added>
  <date_updated>Thu Feb 26 22:41:54 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[This book is a must read for anyone involved in a company that either has a web site, or that develops products, or that sells products, or that has customers, or that wants to expand their business. It's a great overview of many of the approaches and methods possible today for improving your busine...<a href="http://www.goodreads.com/review/show/46934510">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/46934510?utm_medium=api]]></url>
</review>
    <review id="41277038">
  <user id="1811176">
    <name><![CDATA[Jeff]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1811176-jeff?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Jan 17 07:00:19 -0800 2009</read_at>
  <date_added>Tue Dec 30 07:36:00 -0800 2008</date_added>
  <date_updated>Sat Jan 17 07:00:19 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I highly recommend this book.  &quot;Groundswell is about relationships, not technologies.&quot;  A great point for those trying to understand and implement the dizzying array of social networking tools. The 7 lessons from great Groundswell thinkers are: 1. Never forget that the groundswell is about...<a href="http://www.goodreads.com/review/show/41277038">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/41277038?utm_medium=api]]></url>
</review>
    <review id="75986158">
  <user id="1269511">
    <name><![CDATA[Crystal]]></name>
    <location><![CDATA[Westerville, OH]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1269511-crystal?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
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  <spoiler_flag>false</spoiler_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Tue Sep 01 00:00:00 -0700 2009</read_at>
  <date_added>Wed Oct 28 05:20:07 -0700 2009</date_added>
  <date_updated>Wed Oct 28 05:21:49 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[You know, I expected to be amazed by this book, but if you've been living and breathing social media and marketing, it's not all that new. If not, it's a fantastic primer that will automatically catapult you into a new understanding and level of knowledge that surpasses all but we web/SM geeks - by ...<a href="http://www.goodreads.com/review/show/75986158">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/75986158?utm_medium=api]]></url>
</review>
    <review id="44098390">
  <user id="633293">
    <name><![CDATA[David]]></name>
    <location><![CDATA[Houston, TX]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/633293-david?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
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  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Feb 18 00:00:00 -0800 2009</read_at>
  <date_added>Fri Jan 23 14:43:08 -0800 2009</date_added>
  <date_updated>Sun Feb 22 15:10:53 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I enjoyed this book. The examples given in the book are pertinent and would make sense to executives who have never even heard of Facebook.There were a few gaps though. The measurements for success in the book, primarily the 2nd half, stopped short of what I think most companies would consider justi...<a href="http://www.goodreads.com/review/show/44098390">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/44098390?utm_medium=api]]></url>
</review>
    <review id="50472833">
  <user id="160881">
    <name><![CDATA[jen]]></name>
    <location><![CDATA[Albany, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/160881-jen?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
        <shelf name="ux-ui-design-related" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sun Feb 01 00:00:00 -0800 2009</read_at>
  <date_added>Wed Mar 25 20:18:01 -0700 2009</date_added>
  <date_updated>Sat Jun 06 11:17:07 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Ever since I first accessed the Forrester collection of studies and research, I've been smitten. And while I now no longer have access to the collection, I do still try to keep up with the research they do post, albeit in a more &quot;read the titles of their studies and that's it&quot; way. (Bc I R...<a href="http://www.goodreads.com/review/show/50472833">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/50472833?utm_medium=api]]></url>
</review>
    <review id="51338718">
  <user id="1432709">
    <name><![CDATA[Julie at All Ears]]></name>
    <location><![CDATA[Cupertino, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1432709-julie-at-all-ears?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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        <shelf name="business" />
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Apr 08 00:00:00 -0700 2009</read_at>
  <date_added>Thu Apr 02 20:24:57 -0700 2009</date_added>
  <date_updated>Wed Apr 08 21:24:16 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[If you are in retail, marketing, or any type of business where people's reviews can impact your revenue, then this book is a must-read.  The face of advertising and the consumer is changing.  Whether it is through facebook, blogging, twitter, or goodreads, viral marketing gives businesses a new way ...<a href="http://www.goodreads.com/review/show/51338718">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/51338718?utm_medium=api]]></url>
</review>
    <review id="69207804">
  <user id="2077213">
    <name><![CDATA[Michael]]></name>
    <location><![CDATA[Washington, DC]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2077213-michael?utm_medium=api]]></url>
  </user>
    <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at></read_at>
  <date_added>Fri Aug 28 07:41:50 -0700 2009</date_added>
  <date_updated>Fri Aug 28 07:44:14 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[This is the best &quot;boots on the ground&quot; manual for using social media. Almost all the examples are geared towards marketing, but it takes little more than a hop skip and a jump to see the implications for broader communications strategies. Recommended]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/69207804?utm_medium=api]]></url>
</review>
    <review id="61983947">
  <user id="258145">
    <name><![CDATA[Karen]]></name>
    <location><![CDATA[Provo, UT]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/258145-karen?utm_medium=api]]></url>
  </user>
    <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Apr 01 00:00:00 -0700 2009</read_at>
  <date_added>Thu Jul 02 21:45:35 -0700 2009</date_added>
  <date_updated>Thu Jul 02 21:48:19 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I wouldn't recommend this book for general reading. I read business-related books often, though and found this one interesting because it updated me about the impact of internet marketing and some good tips for successful blogging (p. 115-117).]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/61983947?utm_medium=api]]></url>
</review>
    </reviews>
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</GoodreadsResponse>