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The Managed Heart: Commercialization of Human Feeling

3.90  ·  Rating Details  ·  337 Ratings  ·  18 Reviews
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and femini ...more
Paperback, 339 pages
Published June 15th 2003 by University of California Press (first published November 1983)
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Kathryn Coffman
Oct 14, 2013 Kathryn Coffman rated it it was amazing
Recommends it for: Gender/minority class study interest, psychology and sociology college students
Hochschild perfectly captures the perils of emotional labor in this book. Reading this in my college class, I was able to perform some empirical research inspired by Hochschild's work and realized, as a retail employee myself, how much corporations and companies can commercialize off your emotions. The comparisons between male and female workers were not shocking, but very intriguing, and surprised me when I experienced them face-to-face while researching. Even as an employee who utilizes emotio ...more
Feb 04, 2012 Katya rated it really liked it  ·  review of another edition
Shelves: non-fiction, 2012
Well, first things first: After reading this book, you will not be able to see "View from the Top" the same way again.


Hollywood sugar-coating stuff. Who knew?

When I was little, I noticed a strange thing. My parents seemed to really hate it when I raised my voice, but let my brother do his thing without a second thought. When I was little, I thought it was unfair, but since raising my voice only got me discredited, I learned to argue without letting my temper get the better of me.

It wasn't unti
Feb 08, 2016 Ysa rated it it was amazing  ·  review of another edition
This is the seminal sociological work that coined the term "emotional labor," now widely used to identify the unique psychological burdens placed on women and (often female) service workers. Hochschild locates emotions not just as naturally or spontaneously occurring, but as social objects that are socially mediated, and can be coaxed into different forms. She illustrates the ways that "emotional gift exchange" functions in our personal social lives, as well as the emotional machinery of "deep a ...more
Nov 07, 2011 Gloria rated it liked it
(Yes, it took me a long time to finish this book…)

And although it is a wee bit 'dated' in that it is 20+ years old, this book still very relevant. Definitely not written as many books are today (with the popular audience in mind) but still highly readable and relevant—particularly as so many jobs have shifted more heavily toward the service end, and as the effects of branding has started to bled both through social media and physical/employee representation. In fact, I do think that the distinct
Apr 21, 2016 Sarah rated it it was amazing
Extraordinary. This is probably the most careful, thoughtful, insightful work I have read on the topic of emotion.
Altough this book has been written in the 80`s it is amazing how up to date the whole topic still is. This book has shown to me very important sociological connections between the demands of nowadays jobs and the stress, burnout and the personal and emotional troubles those demands create. I do recomand it totaly for everyone who is interested in sociological topics. ...more
Nov 12, 2013 Kay rated it really liked it
Shelves: schoolbooks, 2013
Classic sociological study. Hochschild argues that emotions are socially constructed, rather than innate (as we often think of them being). Her in-depth ethnographic research yielded rich data which, when combined with interviews, made this book a deeply engrossing sociological narrative.
Dec 03, 2007 Jennifer rated it really liked it
Shelves: academic
This is a great look at how flight attendant's feelings were managed in what the author called "emotional labor." Very interesting reading and you will never be mean to a flight attendant again.
Tj Thomas
Nov 29, 2009 Tj Thomas rated it really liked it
Very good book about emotional labor, especially in the service industry. Work that requires you to not only perform a task well, but to also act and feel a certain way while you do it.
Good information, but hard to read for me. I'd rather see this in a lecture or something that would hold my attention better. I may try to go back to it at some point.
Mar 27, 2007 Dave rated it liked it
Not a bad book. But not a great one either. It's really just some loosely structured writing about how management and corporate organization doesn't have to be inhuman.
Apr 12, 2014 Kåre added it
Shelves: skimmet
vvirker biased og outdated. tesen er at omsorg er hårdt arbejde.
T. Smith
Mine's the first paperback edition, with the factory line of hearts on the cover.
Jun 26, 2008 Robin rated it really liked it
very engaging and you should read this book so you know what you're getting paid for.
Feb 12, 2010 Matt rated it it was ok
entirely unsatisfying (though i guess important) sociological analysis.
Susan Klinke
Very dated. I should have read the updated 2003 edition.
Nov 12, 2013 Christopher rated it did not like it
Such drivel. Add some sources, build your arguments.
Apr 12, 2008 Kelly rated it liked it
Shelves: class

sociology of emotions (walzer)
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Arlie Russell Hochschild is the author of The Outsourced Self, The Time Bind, Global Woman, The Second Shift, and The Managed Heart. She is a professor of sociology at the University of California, Berkeley. Her articles have appeared in Harper's, Mother Jones, and Psychology Today, among others. She lives in San Francisco.
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“Sincerity” is detrimental to one’s job, until the rules of salesmanship and business become a “genuine” aspect of oneself. —C. Wright Mills” 0 likes
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