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Dealing with Difficult People (Business)

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3.24  ·  Rating Details ·  25 Ratings  ·  1 Review
This book will benefit everybody who has to deal with irate, rude, impatient or aggressive people. Whether you have to face angry or frustrated customers, or are troubled by irritating subordinates, manipulative bosses or non-communicative co-workers, Dealing with Difficult People contains proven strategies for handling stressful situations and defusing tensions calmly and ...more
Paperback, 224 pages
Published August 29th 1991 by Piatkus Books (first published March 15th 1990)
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JP
May 18, 2013 JP rated it it was ok  ·  review of another edition
An unimpressive assembly of situations and techniques. I suspect it's much more interesting when the author presents in her regular seminar format. This is lightweight and uninteresting.
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Roberta was born in Winnipeg, Manitoba and has lived in Calgary and Edmonton, Alberta. She emigrated to Australia in 1998.
Roberta has been dubbed the Dealing with Difficult People specialist since the early 1980s. She has an extensive history in the field of Human Resources and is the author of twenty books. Her book Dealing with Difficult People has been an international best-seller since 1990. S
...more
More about Roberta Cava...

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