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Market-driven Health Care: Who Wins, Who Loses In The Transformation Of America's Largest Service Industry
What happens when the demanding consumers who nearly brought the U.S. automobile industry to its knees focus the same kinds of pressure on the industry that represents one-seventh of the U.S. economy—health care? The health organizations that combine quality, convenience, information, choices, and lower costs will be the winners in this revolution. Regina Herzlinger, chair ...more
Paperback, 416 pages
Published May 21st 1999 by Basic Books
(first published January 6th 1997)
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