Goodreads helps you keep track of books you want to read.
Start by marking “Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience” as Want to Read:
Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience
Enlarge cover
Rate this book
Clear rating
Open Preview

Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

3.25  ·  Rating Details ·  40 Ratings  ·  5 Reviews
One of today's most imaginative and influential executives explains how to achieve lasting success by more effectively connecting with customers. The chairman and CEO of Loews Hotels, Jonathan Tisch is a global leader in the travel and tourism industry--one of the world's largest and fastest-growing sectors.
Hardcover, 256 pages
Published February 26th 2007 by John Wiley & Sons
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Chocolates on the Pillow Aren't Enough, please sign up.

Be the first to ask a question about Chocolates on the Pillow Aren't Enough

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-30)
filter  |  sort: default (?)  |  Rating Details
Anna Gianforcaro
Oct 18, 2012 Anna Gianforcaro rated it really liked it

Businesses are starting to lose their poetical with the customers. You would be able to show a commercial on three television channels, have customers buy the product. But, not anymore to have a customer buy a product you have to show the commercial on ninety two commercials. Television today for advertising is called the “dead zone”. Today many organizations are letting customers create their own advertising. For example, the shoe companies Converse have customers post videos to the website. T
...more
Roger
May 18, 2009 Roger rated it really liked it
Good overview of the changing world of customer service. I particularly like his notion that customers are more savvy these days and base their shopping choices on the overall customer experience rather than individual details such as atmosphere or lowest price. Highly recommended for anyone in a retail work environment
Eric
Apr 24, 2007 Eric rated it really liked it
Recommends it for: anyone starting or who owns a business
Great advice on giving the customer an amazing experience. This advice is very pertinent to the work I do. I am a photographer and the most important thing I can do is make my client happy and give them a great experience so they will come back. This book has great insight on how to do that.
James Tsismanakis
James Tsismanakis rated it liked it
Jan 12, 2013
Martha
Martha rated it really liked it
May 31, 2011
Melissa A Godfrey
Melissa A Godfrey rated it it was amazing
Feb 08, 2014
Geoffrey
Geoffrey rated it really liked it
Feb 28, 2015
Phil Quinn
Phil Quinn rated it liked it
Jan 19, 2013
Candace
Candace rated it liked it
Mar 01, 2009
Elizabeth Rhodes
Elizabeth Rhodes rated it really liked it
Jun 20, 2009
Michelle
Michelle rated it really liked it
Mar 26, 2015
Shirley Qin
Shirley Qin rated it really liked it
Jul 16, 2014
Becky Paris
Becky Paris rated it liked it
Jan 06, 2013
Ryan Lyonnais
Ryan Lyonnais rated it really liked it
Feb 27, 2014
Erin Kim
Erin Kim rated it liked it
Aug 16, 2016
David
David rated it really liked it
Jan 25, 2012
Janet
Jun 21, 2009 Janet rated it did not like it
Shelves: work-related
Blah. Didn't even bother getting into it.
Anne
Anne rated it liked it
May 18, 2010
Meaghan
Meaghan rated it liked it
Jul 27, 2014
Austin White
Austin White rated it it was amazing
Jan 06, 2015
Ana
Ana rated it liked it
Feb 08, 2015
Lisa Funk
Lisa Funk rated it really liked it
Aug 13, 2010
Shannon
Shannon rated it really liked it
Aug 21, 2008
John
John rated it really liked it
Apr 18, 2014
Mitchell Nemeth
Mitchell Nemeth rated it it was ok
Jul 08, 2013
Dirk Peremans
Dirk Peremans rated it it was ok
Jun 05, 2008
Tony Finotti
Tony Finotti rated it liked it
Jul 11, 2016
Mike Schulz
Mike Schulz rated it liked it
Feb 24, 2013
James
James rated it really liked it
Dec 04, 2015
« previous 1 next »
There are no discussion topics on this book yet. Be the first to start one »

Share This Book