<![CDATA[It's Not About the Coffee: Leadership Principles from a Life at Starbucks]]>

false <![CDATA[It's Not About the Coffee: Leadership Principles from a Life at Starbucks]]> 2382714 6 “At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.” During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee. Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over. This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as: • Know Who You Are: Wear One Hat When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things. • Think Independently: The Person Who Sweeps the Floor Should Choose the Broom We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves. • Be Accountable: Only the Truth Sounds Like the Truth No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect. • Take Action: Think Like a Person of Action and Act Like a Person of Thought Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act. Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way. 2389726 27 12 2007 It's Not About the Coffee: Leadership Principles from a Life at Starbucks total:50|5:11|4:18|3:15|2:5|1:1| 50 183 99 14 4 0 false false Sun Sep 21 00:00:00 -0700 2008 Thu Jul 03 10:28:41 -0700 2008 Fri Oct 03 17:05:28 -0700 2008 more...]]> 3 0 false false Mon Jun 01 00:00:00 -0700 2009 Fri May 29 12:12:51 -0700 2009 Thu Jun 04 08:39:43 -0700 2009
- Know your values and stick to them.
- Be honest
- Be open and communicate what you want
- Allow people to choose their own path
- Treat your peeps as humans.

Not rocket science, but an i...more...]]> 4 0 false false Thu Sep 10 00:00:00 -0700 2009 Wed Oct 21 19:42:58 -0700 2009 Wed Oct 21 19:42:58 -0700 2009 4 0 false false Sat Oct 17 00:00:00 -0700 2009 Thu Jul 10 05:33:01 -0700 2008 Thu Oct 22 17:38:55 -0700 2009 His overriding thesis is that TRUE...more...]]> 3 0 false false Mon Jun 01 00:00:00 -0700 2009 Sun Jun 21 22:21:42 -0700 2009 Sun Jun 21 22:33:06 -0700 2009 5 0 false false Fri Nov 21 13:39:19 -0800 2008 Fri Nov 21 13:39:39 -0800 2008 4 0 false false Mon Sep 15 00:00:00 -0700 2008 Sat Apr 26 15:20:15 -0700 2008 Wed Sep 24 09:50:09 -0700 2008 more...]]> 5 0 false false Wed Jul 09 00:00:00 -0700 2008 Wed Jul 02 18:27:36 -0700 2008 Wed Jul 09 12:45:05 -0700 2008 more...]]> 5 0 false false Thu Jul 10 10:24:01 -0700 2008 Thu Jul 10 10:27:57 -0700 2008 4 0 false false Thu May 29 07:39:34 -0700 2008 Thu May 29 07:41:13 -0700 2008 4 0 false false Sat Nov 01 00:00:00 -0700 2008 Fri Oct 31 16:52:13 -0700 2008 Sat Nov 01 18:25:02 -0700 2008 1 5 0 false false Sat Mar 01 00:00:00 -0800 2008 Mon Mar 10 11:11:27 -0700 2008 Mon Mar 17 16:39:04 -0700 2008 0 0 false false Sun Oct 26 06:05:58 -0700 2008 Sun Oct 26 06:07:10 -0700 2008 4 0 false false Sat Mar 01 00:00:00 -0800 2008 Mon Mar 17 14:27:56 -0700 2008 Mon Mar 17 14:30:16 -0700 2008 0 0 false false Tue Nov 17 19:01:21 -0800 2009 Tue Nov 17 19:01:21 -0800 2009 3 0 false false Tue Nov 17 00:00:00 -0800 2009 Tue Nov 17 12:05:42 -0800 2009 Tue Nov 17 12:05:42 -0800 2009 0 0 false false Fri Nov 06 00:00:00 -0800 2009 Fri Nov 06 14:08:10 -0800 2009 Fri Nov 06 14:08:14 -0800 2009 5 0 false false Wed Nov 04 16:20:00 -0800 2009 Wed Nov 04 16:20:00 -0800 2009 0 0 false false Wed Nov 04 11:24:05 -0800 2009 Wed Nov 04 11:24:15 -0800 2009 0 0 false false Thu Oct 22 18:09:07 -0700 2009 Thu Oct 22 18:09:07 -0700 2009 http://www.goodreads.com/book_link/follow/8?book_id=2382714