Customer Service for Professionals in Health Care
by Wendy Leebov
This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more...more
Paperback, 68 pages
Published June 24th 2003 by Authors Choice Press
(first published June 2003)
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