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Foundations of IT Service Management Based on ITIL V3
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Foundations of IT Service Management Based on ITIL V3

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3.52  ·  Rating Details ·  21 Ratings  ·  1 Review
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the ...more
Paperback, 360 pages
Published September 24th 2007 by Van Haren Publishing
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Shelves: it-governance
Good basic reference manual.
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