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Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance

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Written by Dr. Robert Camp, universally regarded as the founding father of the benchmark process, this bestseller is quite simply the definitive reference on the topic. Camp guides readers through the historic ten-step benchmarking process that he developed while at Xerox. This process is credited with reviving that company when it was floundering in 1979. Camp presents ...more
Paperback, 299 pages
Published August 31st 2006 by Productivity Press (first published January 1st 1989)
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Good book to have on the shelf for reference.
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this is "the book" on benchmarking. a classic
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