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The New Ruthless Economy: Work and Power in the Digital Age
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The New Ruthless Economy: Work and Power in the Digital Age

3.5 of 5 stars 3.50  ·  rating details  ·  8 ratings  ·  2 reviews
In the great boom of the 1990s, top management's compensation soared, but the wages of most Americans barely grew at all. This wages stagnation has baffled experts, but in The New Ruthless Economy, Simon Head points to information technology as the prime cause of this growing wage disparity.
Many economists, technologists and business consultants have predicted that IT wo
Paperback, 222 pages
Published March 24th 2005 by Oxford University Press, USA (first published January 1st 2003)
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Interesting overview, journalistic in style, of ERP and CRM packages of the sort made by SAP, Peoplesoft, etc, and how companies have deployed them. Head argues that the software has been used to deskill service and customer facing workers, leading to depressed wages and high employee turnover. He links similar logics of management thinking to the rise and problems of "managed care" in hospitals, though doctors have been able to draw on prestige, clinical research, and public authority to resist ...more
Excellent book. This is about the more recent applications of Taylorism in work organization in the USA. He discusses call centers, managed care in health care, and other areas where IT technology is being applied to make a more highly controlled, oppressive work environment and deskill jobs.
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