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The Regulatory Craft: Controlling Risks, Solving Problems, and Managing Compliance
The Regulatory Craft tackles one of the most pressing public policy issues of our time—the reform of regulatory and enforcement practice. Malcolm K. Sparrow shows how the vogue prescriptions for reform (centered on concepts of customer service and process improvement) fail to take account of the distinctive character of regulatory responsibilities—which involve the deliver ...more
Paperback, 370 pages
Published May 1st 2000 by Brookings Institution Press
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Malcolm Sparrow analyzes the changes within managerial structure as it relates to public administration and regulatory agencies. His method, supported by his colleagues at Harvard, involves the usage of process oriented management combined with problem solving to fix the major impasses of non-compliance.