Goodreads helps you keep track of books you want to read.
Start by marking “The Power of Service: Service Through The Eyes Of Customers” as Want to Read:
The Power of Service: Service Through The Eyes Of Customers
Enlarge cover
Rate this book
Clear rating
Open Preview

The Power of Service: Service Through The Eyes Of Customers

0.0  ·  Rating Details ·  0 Ratings  ·  0 Reviews
J. E. Karp, the author of the original “McDonald’s Hands–On Business Training Program” has done it again!

Embedded within the original McDonald’s training program Karp developed the concept of “promote from within” - this time, through an engaging storyline, she moves to a whole new level getting to the core of what it takes to build successful personal and professional rel
Published January 17th 2014 by BookBaby
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about The Power of Service, please sign up.

Be the first to ask a question about The Power of Service

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-22)
filter  |  sort: default (?)  |  Rating Details
May 23, 2014 Maureen rated it it was amazing
I thoroughly enjoyed reading “The Power of Service” by Joy Karp. She delivers her lessons through the minds and thoughts of two thirty-something people taking a Service and Hospitality course. This book keeps you interested from beginning to end as you follow Josh and Monica through their thought processes, all the while teaching you how service effects either the success or failure of your business and important relationships. Even if you are not in the service industry there is a lot to learn, ...more
May 28, 2014 Elizabeth rated it did not like it
I've already rated this book once, but again i am blown away by how falsely advertise it is! The book is no where near a manual - poorly written, poorly composed. There is no way the author thought this through or even edited the book. From capitals, to bold font, to italics - sometimes in the same sentence this book is done poorly. The story could potentially have something there - but not how its written - seems like a high school story more than anything, but can see what the author was going ...more
John Mill
Oct 15, 2014 John Mill rated it it was amazing
I looked at you book on service and I must say it is quite deep and impressive.

The book describes two students learning about service through their real life assignment. One reviewer could not decide if it was more a novel or a business book but finally fell on the side of 'business book.

Most people would think of service as a smiley face at the check out. Your description of the ambience and paint in the room being part of the service. And although you make it read smoothly like a novel you a
Jocelyn Hession
May 30, 2014 Jocelyn Hession rated it it was amazing
Joy Karp's book is a call to action for those in the service industry who have an opportunity to make a difference. Through conversations and the experiences that Josh and Monica encounter as they compile research for a school project on service, we learn what it is that registers so deeply from the customer's perspective. It's about the fact that the memory of good service has a profound effect on customers at an emotional level. There is an immeasurable added value in achieving this level of ...more
Rick Karp
May 31, 2014 Rick Karp rated it it was amazing

I found this book stimulating and challenging my perceptions of my commitment to service. I started reading and then all of a sudden I was looking at how I treated people. It is not easy to change, but I realize now that my actions and words have an effect on others and I will be much more aware of that after reading the book.
Jo Anne
Jul 15, 2014 Jo Anne rated it it was ok
it was readable, but missing quality to the work, seemed like a rushed product that someone didn't take the time or consideration to nurture it into a great book.. an average read if that...
Joy Karp
Joy Karp rated it it was amazing
May 30, 2014
Vickie Davison-Best
Vickie Davison-Best rated it liked it
Feb 13, 2016
John rated it did not like it
Jul 23, 2014
Mark rated it it was ok
Jul 15, 2014
Nicole Firth
Nicole Firth rated it it was amazing
Oct 18, 2014
Marilyn Juliano
Marilyn Juliano rated it it was ok
Feb 04, 2015
Melvin rated it it was amazing
Aug 16, 2014
Steven Horn
Steven Horn rated it it was amazing
Aug 16, 2014
Lainie rated it it was amazing
Jun 10, 2014
Danielle Hession
Danielle Hession rated it it was amazing
Jul 01, 2014
Kristen rated it did not like it
Jul 23, 2014
Sandy rated it it was amazing
Aug 16, 2014
Troy rated it it was amazing
Aug 16, 2014
Shanen rated it it was amazing
Aug 16, 2014
John rated it really liked it
Feb 11, 2015
Hk Mallick
Hk Mallick marked it as to-read
May 28, 2014
There are no discussion topics on this book yet. Be the first to start one »

Share This Book