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How to Speak and Listen Effectively
Good communication -- both speakign and listening -- is indispensable in every level of business. How to Speak and Listen Effectively gives you a practical understanding of how people communicate and lets you develop and strengthen your own skills. You'll discover why people don't communicate better; what the barriers to communication are; the impact of perceptual, behavio ...more
Paperback, 80 pages
Published June 10th 1993 by AMACOM/American Management Association
(first published June 10th 1992)
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