The Relationship Edge in Business: Connecting with Customers and Colleagues When It Counts
With real case studies and step-by-step guidance, The Relationship Edge in Business shows you how to: Develop the right mindsetâ��understand that personal relationships are vital to business success Ask the right questionsâ��discover the common ground you share with others Do the right thingâ��be truthful and straightforward or youâ��ll undermine the goodwill youâ��ve work...more
Hardcover, 256 pages
Published April 2nd 2004 by Wiley
(first published 2004)
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This book takes the abstract art form involved in establishing new relationships and breaks the process down into specific measurable objectives. It provides an invaluable tool/mechanism for managers who are looking to measure and therefore boost work performance in the area of sales. This tool/mechanism also provides a conceptual framework for managers to train and coach those who want to improve their ability to make new business contacts and connections. Because there is an abundance of books...more