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The Relationship Edge in Business: Connecting with Customers and Colleagues When It Counts
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The Relationship Edge in Business: Connecting with Customers and Colleagues When It Counts

3.48  ·  Rating Details ·  23 Ratings  ·  4 Reviews
With real case studies and step-by-step guidance, The Relationship Edge in Business shows you how to:
Develop the right mindset-understand that personal relationships are vital to business success Ask the right questions--discover the common ground you share with others Do the right thing--be truthful and straightforward or you'll undermine the goodwill you've worked so har
...more
Hardcover, 237 pages
Published April 2nd 2004 by John Wiley & Sons (first published 2004)
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Amy
May 21, 2014 Amy rated it liked it
This book takes the abstract art form involved in establishing new relationships and breaks the process down into specific measurable objectives. It provides an invaluable tool/mechanism for managers who are looking to measure and therefore boost work performance in the area of sales. This tool/mechanism also provides a conceptual framework for managers to train and coach those who want to improve their ability to make new business contacts and connections. Because there is an abundance of books ...more
Beth Robinson
Feb 03, 2015 Beth Robinson rated it it was ok
Shelves: 2015
The book does have useful detailed tips, if you want a breakdown of ways to foster your business relationships. So it delivers on what it promises with some useful stories of the advice in action. But overall, it was still just ok.
Breffni Fox
Aug 18, 2012 Breffni Fox rated it really liked it
Very sound pragmatic ideas. Practical common sense.
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Dec 09, 2016 John Uzzi rated it liked it
Simple but useful. Book is very redundant.
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