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  <title><![CDATA[BE OUR GUEST: Perfecting the art of customer service]]></title>
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    <![CDATA[Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.]]>
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    <body><![CDATA[I read this for a customer service requirement at work.  This is really more of a management plan for establishing quality service and setting up goals and training for staff--not particularly tips for employees to provide good customer service. I've just always been curious at how Disney manages to...<a href="http://www.goodreads.com/review/show/65399666">more...</a>]]></body>
    
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    <![CDATA[Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.]]>
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    <body><![CDATA[An informative, easy read for SJSU's Service Operations Management class.  ]]></body>
    
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    <![CDATA[Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.]]>
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  <read_at>Tue May 26 00:00:00 -0700 2009</read_at>
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    <body><![CDATA[Tremendous book.  It is great to read the behind the scenes view of one of the most amazing corporations in history.  Nothing is done by chance.  It had great tie ins to other corporations and how every industry can run with the same principles.  One of the better self help business books that I hav...<a href="http://www.goodreads.com/review/show/51873546">more...</a>]]></body>
    
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      <review>
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    <![CDATA[Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.]]>
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  <date_updated>Sun Jun 15 17:24:14 -0700 2008</date_updated>
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    <body><![CDATA[Fantastic look at how Disney creates and maintains &quot;The Magical Experience&quot; and keeps their customer coming back. ]]></body>
    
  <url><![CDATA[http://www.goodreads.com/review/show/24569886]]></url>
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      <review>
  <id>24347839</id>
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  <average_rating>4.00</average_rating>
  <ratings_count>31</ratings_count>
  <description>
    <![CDATA[Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.]]>
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    <body><![CDATA[Very fun and informative book!!  I learned a great deal about how Disney does what they do sooooo well!]]></body>
    
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    <![CDATA[Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.]]>
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