Goodreads helps you keep track of books you want to read.
Start by marking “Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service” as Want to Read:
Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
Enlarge cover
Rate this book
Clear rating
Open Preview

Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service

4.67  ·  Rating Details ·  3 Ratings  ·  1 Review
'Customer Loyalty Guaranteed' shows leaders at all levels how to awaken the 'spirit to serve' in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.
Paperback, 233 pages
Published November 1st 2007 by Adams Media Corporation
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Customer Loyalty, Guaranteed, please sign up.

Be the first to ask a question about Customer Loyalty, Guaranteed

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-9)
filter  |  sort: default (?)  |  Rating Details
Carolyne Gathuru
Dec 20, 2015 Carolyne Gathuru rated it it was amazing
Very well researched piece on creating customer loyalty and shifting the focus to get beyond the satisfaction level. Very well written in a style that generates lessons to be shared at all strata of the organisation with practical and real solutions. The section on leadership and quick wins was packed with info that is sufficient to generate a new book. That being a very good problem though. It is definitely one that I will keep referring to and a must read for all corporate leaders.
Kim Scott Heinle
Kim Scott Heinle rated it it was amazing
Dec 07, 2014
John rated it really liked it
Sep 23, 2014
Valkyrie Knights
Valkyrie Knights marked it as to-read
Jan 19, 2013
Karan added it
Nov 25, 2012
Amanda added it
Aug 28, 2014
Sherry Cockerham
Sherry Cockerham marked it as to-read
Jan 10, 2015
Dianne Diculen
Dianne Diculen marked it as to-read
Nov 12, 2016
There are no discussion topics on this book yet. Be the first to start one »
The author of 21 books, Chip's newest book is "Sprinkles: Creating Awesome Experiences Through Innovative Service". He is also the author of such bestsellers as:

• "The 9 1/2 Principles of Innovative Service"
• “Take Their Breath Away” (with John R. Patterson)
• "Managers as Mentors" (with Marshall Goldsmith)
• "Service Magic"
• "Managing Knock Your Socks Off Service" (with Ron Zemke)

He has served as
More about Chip R. Bell...

Share This Book