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Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service

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4.67  ·  Rating Details ·  3 Ratings  ·  1 Review
'Customer Loyalty Guaranteed' shows leaders at all levels how to awaken the 'spirit to serve' in every employee. It includes the seven customer service personalities that build unbreakable customer loyalty and practices for maintaining remarkable service over the long-term.
Paperback, 233 pages
Published November 1st 2007 by Adams Media Corporation
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Carolyne Gathuru
Dec 20, 2015 Carolyne Gathuru rated it it was amazing
Very well researched piece on creating customer loyalty and shifting the focus to get beyond the satisfaction level. Very well written in a style that generates lessons to be shared at all strata of the organisation with practical and real solutions. The section on leadership and quick wins was packed with info that is sufficient to generate a new book. That being a very good problem though. It is definitely one that I will keep referring to and a must read for all corporate leaders.
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118839
The author of 21 books, Chip's newest book is "Sprinkles: Creating Awesome Experiences Through Innovative Service". He is also the author of such bestsellers as:

• "The 9 1/2 Principles of Innovative Service"
• “Take Their Breath Away” (with John R. Patterson)
• "Managers as Mentors" (with Marshall Goldsmith)
• "Service Magic"
• "Managing Knock Your Socks Off Service" (with Ron Zemke)

He has served as
...more
More about Chip R. Bell...

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