Goodreads helps you keep track of books you want to read.
Start by marking “The Customer Experience Revolution” as Want to Read:
The Customer Experience Revolution
Enlarge cover
Rate this book
Clear rating
Open Preview

The Customer Experience Revolution

3.22  ·  Rating Details ·  27 Ratings  ·  4 Reviews
The Customer Experience Revolution has started—a shift in dynamic that has changed the customer-business relationship forever.

Beyond branding, beyond customer service, beyond product usability—it is the complete customer experience that determines business success.

The Customer Experience Revolution looks at some of the leading CX companies today: Apple, Amazon, Starbucks,
...more
Kindle Edition, 161 pages
Published January 1st 2012 by Brigantine Media (first published December 15th 2011)
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about The Customer Experience Revolution, please sign up.

Be the first to ask a question about The Customer Experience Revolution

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-49)
filter  |  sort: default (?)  |  Rating Details
vimal r abraham
Jun 07, 2015 vimal r abraham rated it really liked it
Story telling always works

In spite of being a slow & easily distracted reader, I managed to complete the book in just two reading sessions over the weekend. I would recommended it to any one interested in understanding what makes truly CX lead brands like Amazon. Apple, Mini, Starbucks really stand out! It will be good to have a new version of this book with a 2015 status check. Some may find the concepts discussed in book too elementary!
Ko Matsuo
Aug 15, 2014 Ko Matsuo rated it liked it
Good customer experience primer. Authors focus on "Do-Fors", ie, what does the product do for the customer as a means to avoid being sucked down the Vortex of commoditization. Examples are dated and discussion is shallow, but it is a quick read.
Mark Congiusta
May 01, 2015 Mark Congiusta rated it really liked it  ·  review of another edition
Shelves: 2015
Quick read that can be completed in an afternoon, but if you work in a customer driven business it will be an afternoon very well spent.
Kim Shurance
Kim Shurance rated it really liked it
Aug 28, 2016
Lior
Lior rated it it was ok
Oct 05, 2016
J
J rated it liked it
Jul 18, 2015
Neil Rempel
Neil Rempel rated it really liked it
Jan 18, 2016
Chau
Chau rated it did not like it
Dec 04, 2015
Fabian
Fabian rated it liked it
Dec 23, 2013
Pavol Donko
Pavol Donko rated it liked it
Feb 10, 2015
Andrew Carretto
Andrew Carretto rated it it was amazing
Sep 09, 2013
Andrew Seeley
Andrew Seeley rated it it was ok
Dec 12, 2015
P.N.C
P.N.C rated it liked it
Mar 30, 2014
Ash
Ash rated it liked it
Mar 31, 2014
Lembie
Lembie rated it it was ok
Mar 01, 2016
Luis Santiago
Luis Santiago rated it really liked it
Jan 04, 2016
John
John rated it really liked it
Sep 03, 2014
Lindsay
Lindsay rated it liked it
Nov 14, 2016
Cindy Clancy hohl
Cindy Clancy hohl rated it really liked it
Nov 03, 2014
Alan Carrig
Alan Carrig rated it it was ok
Mar 22, 2014
brianstorms
brianstorms rated it liked it
Oct 26, 2015
Norbert Kaiser
Norbert Kaiser rated it really liked it
Jul 02, 2016
Anthony Molaro
Anthony Molaro rated it liked it
Nov 28, 2014
stefano sancristofaro
stefano sancristofaro rated it it was ok
Jan 08, 2014
Rebecca Cornish-falk
Dec 26, 2014 Rebecca Cornish-falk rated it it was amazing
Good read, lots of simple things to bring back to the workplace.
Ravi
Ravi rated it liked it
Oct 10, 2016
Catherine
Catherine rated it really liked it
Dec 09, 2015
Daan
Daan marked it as to-read
Oct 25, 2013
Vladislav Gurzhiy
Vladislav Gurzhiy marked it as to-read
Apr 30, 2014
Goke
Goke marked it as to-read
Aug 27, 2014
Wendy
Wendy marked it as to-read
Jul 09, 2014
Jojo
Jojo marked it as to-read
Aug 15, 2014
Najeebmarwa
Najeebmarwa is currently reading it
Aug 15, 2014
Sharon
Sharon marked it as to-read
Sep 04, 2014
Shelley
Shelley marked it as to-read
Sep 11, 2014
Jason
Jason added it
Nov 24, 2014
Weiqiang
Weiqiang marked it as to-read
Feb 03, 2015
Greg
Greg marked it as to-read
Nov 08, 2015
Lisa Crymes
Lisa Crymes is currently reading it
Sep 08, 2015
Anne
Anne marked it as to-read
Oct 06, 2015
Marina
Marina marked it as to-read
Oct 07, 2015
Kerri Drozd
Kerri Drozd marked it as to-read
Dec 29, 2015
Cindy Grimm
Cindy Grimm marked it as to-read
Jan 30, 2016
Liana
Liana marked it as to-read
Feb 03, 2016
Rebecca
Rebecca marked it as to-read
Mar 22, 2016
Tim Lyon
Tim Lyon marked it as to-read
Apr 04, 2016
Katie
Katie marked it as to-read
Apr 14, 2016
There are no discussion topics on this book yet. Be the first to start one »

Share This Book



“avoid the common business pitfall of making business decisions based on the company’s skill set rather than on the customers’ needs and desires.” 0 likes
More quotes…