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Confronting Without Offending

3.56  ·  Rating Details ·  9 Ratings  ·  2 Reviews
Kindle Edition, 192 pages
Published March 1st 2009 by Harvest House Publishers
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Oct 03, 2014 Cateyesmd rated it it was amazing
Shelves: 2014-challenge
Simply written and great strategies!!

This is a great resource for those that tend to stir away from confrontation out of fear AND those that struggle with how to confront tactfully. Deborah Pegues does an excellent job giving real life examples of when confrontation may be needed and how to effectively do so without making the situation worse as a result of the confrontation.

I plan to re-read this book over again and again! Make sure to take the time to take the quiz on determine your personali
Mona Randall
Dec 30, 2015 Mona Randall rated it it was amazing
Shelves: on-my-shelf
This is an amazing read. I like that "confrontation" actually means a FACE TO FACE TALK, not the negative meaning that it carries today. It has great scenarios to practice confronting methods. I'm using the sandwich method on my cat, she's a sloppy eater. Go forth and confront with gentleness and respect.
Laura Baker
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“The Dictator Supervisor When I held a high-visibility position at a Fortune 500 company, I was adamant about the quality of the correspondence that went out of my department. Although I had a superstar staff, I edited all staff memos in order to make them “better.” One day, because time was of the essence, I quickly reviewed a memo in the presence of the writer and concluded that it conveyed the message and required no changes. I would have worded it a little differently, yet I simply stated that it was okay to send it. The woman who had written the memo was ecstatic. She said, “No changes? I can’t believe it!” She was beaming. From that day forward, I made adjustments to staff memos only when it was absolutely necessary. The impact on morale was amazing. I learned something that I had not learned in business school: people need to feel that they exercise some control or authority in their environment.” 0 likes
“Obedience is the performance of a request, but submission comes from the heart.” 0 likes
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