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The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition
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The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition

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really liked it 4.0  ·  Rating Details ·  16 Ratings  ·  2 Reviews
When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to friends, pound their fists, or rant on social media. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught or never ...more
Paperback, 264 pages
Published July 1st 2014 by Da Capo Lifelong Books
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Amanda
Sep 29, 2014 Amanda rated it really liked it
It took me a long time to get through this book, but I think it has a ton of wonderful information. Now to apply some of the stuff to real life events.
Usagi Blue
Jul 18, 2015 Usagi Blue rated it it was ok
I had this book long enough to read almost half of it. It took a very long time to get to where it was going. It seems very repetitive. Eventually, as the book is going through actual skills, it becomes apparent that the long run up was valuable. But, it needed to be concise. Overall, the book takes a very long time to say a few valuable things. It's not cut out for people who are use to 2 minute youtube shorts that get right to the point.
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Barbara Pachter is president of Pachter & Associates. She is an internationally renowned business etiquette and communications speaker and coach who has delivered more than 2,100 seminars throughout the world.

Pachter’s client list boasts many notable organizations, including Bayer, Campbell Soup, Cleveland Clinic, Moody’s, Novartis, Pfizer, and Wawa.

“The Essentials of Business Etiquette: How
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