Service Transition, Itil, Version 3 (Itil)
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benef...more
Paperback, 261 pages
Published May 31st 2007 by Stationery Office
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