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I Care - Do You?: The Essentials of Delivering Legendary Service
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I Care - Do You?: The Essentials of Delivering Legendary Service

4.64  ·  Rating Details ·  11 Ratings  ·  2 Reviews
Blanchard provides business leaders and employees with the one book they need to raise customer service to a world-class levelthe key to building a more solid, profitable company
Hardcover, 176 pages
Published April 18th 2014 by McGraw-Hill
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Darren
Sep 26, 2014 Darren rated it liked it
Probably everybody believes that providing great customer service is a good idea. Even if we accept that the customer is definitely not always right. Every business needs customers after all! Repeat customers are even more valuable.
So-called Legendary Service can be easily provided to a customer with a bit of effort and a change in core thinking. The blurb claims that this book will "...deliver a groundbreaking method for developing the kind of customer-service programme that launches companies
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Rusty Fulling
Mar 05, 2016 Rusty Fulling rated it it was amazing
Excellent story about a store clerk taking a "Legendary Service" course at college and applying the principles to her company. ICARE was the model used. I - Ideal Service, C - Culture of Service, A - Attentiveness, R - Responsiveness, E- Empowerment. Highly recommended for all business leaders and their staff.
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Ken Blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager, and 60 other books whose combined sales total more than 21 million copies. His groundbreaking works have been translated into more than 27 languages and in 2005 he was inducted into Amazon’s Hall of Fame as one of the top 25 bestselling authors of all time.

K
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