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Value Stream Mapping: How to Visualize Work Flow and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments
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Value Stream Mapping: How to Visualize Work Flow and Align People for Organizational Transformation: Using Lean Business Practices to Transform Office and Service Environments

4.06  ·  Rating Details ·  89 Ratings  ·  11 Reviews
The first of its kind--a Value Stream Mapping book written for those in service and office environments who need to streamline operations

"Value Stream Mapping" is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, energy, financial service, government, healthcare, R&D, retail, and techn
Hardcover, 240 pages
Published October 25th 2013 by McGraw-Hill
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(showing 1-30)
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Nov 21, 2016 Allisonperkel rated it really liked it
Lots of great ideas for mapping improvements.
Jan 11, 2016 Mark rated it really liked it  ·  review of another edition
I gained a lot from this book. The authors clearly showed how this applies to a larger picture (avoiding the local optimization traps), gave some good techniques, AND included some needed tactics for assuring success which are otherwise easily ignored. For example, great focus was put on who should be part of the cycles (PDSA) for success, including leadership close enough to the work, yet with high enough authority. These are all great, and all were woven together very well. The real lack I saw ...more
Bob Wallner
Oct 09, 2014 Bob Wallner rated it it was amazing  ·  review of another edition
Shelves: lean
Okay I'll admit it, it's been a long time since I really thought about value stream mapping. Learning to See was one of the first books I read when I started my lean journey. I remember how excited I was learning about the current state and at the aha moment when developing the future state.

Value Stream Mapping (the book) has rekindled that fire! I actually found myself going back to some of my old A3 reports and thinking how much better they could have been if we had future state map to work to
Karsh K
Key takeaways

1) The value stream mapping is to be undertaken at macro level and is aimed to help drive strategic improvements (the what not necessarily the how)

2) Really liked the idea of walking the entire value stream in the reverse order from how work typically flows to gain insights.

3) It would have been great if the book provided detailed case study as opposed to condensed examples in the Appendix
Glenn Schmelzle
Jun 14, 2016 Glenn Schmelzle rated it really liked it
This is geared for organizations with two or more teams (typically 15+ employees). It lays out a 3 day exercise for defining cradle-to-grave flow between all your processes. It then gives you clues for ways to improve those flows.
While I think their methods are helpful, I wonder if there could be a library of KPIs given by industry. This could make the book more if a lego-style assemblage of ideas. Still, it roughs out how to see what the value of your outputs is.
Jun 01, 2016 Julia rated it liked it
Shelves: blog-shelf
I thought the book had clear and concise information about VSM for non-manufacturing teams. However, I found it really hard to stay focused through the beginning/middle of the book. Very dry. The last part of the book went much faster even though I was making myself finish it.
Fred L. Boyd
May 15, 2014 Fred L. Boyd rated it it was amazing  ·  review of another edition
The Best book available on VSM

I read this book completely in a few days because the information was vert addictive. this is a must read.
Vic Divecha
May 16, 2016 Vic Divecha rated it really liked it
Just the right length. Good clarity on the role of the tool-set, and experiential advise on dos and don'ts
Em Campbell-pretty
Nov 01, 2014 Em Campbell-pretty rated it really liked it
A good reference for running values stream mapping workshops in non-manufacturing environments like software development.
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I've published four business books. Value Stream Mapping is now available for order: The Outstanding Organization (, represents my foray into hard cover leadership books. My other two, Metrics-Based Process Mapping ( and The Kaizen Event Planner (, contain practical tools that support an organization's journey to "outstandingne ...more
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“term Lean was coined by John Krafcik in a 1988 article based on his master’s thesis at MIT Sloan School of Management1 and then popularized in The Machine that Changed the World and Lean Thinking. Lean Thinking summarized Womack and Jones’s findings from studying how Toyota operates, an approach that was spearheaded by Taiichi Ohno, codified by Shigeo Shingo, and strongly influenced by the work of W. Edwards Deming, Joseph Juran, Henry Ford, and U.S. grocery stores. Lean Thinking framed Toyota’s” 1 likes
“The ability to visualize non-visible work is an essential first step in gaining clarity about and consensus around how work gets done.” 0 likes
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