Goodreads helps you keep track of books you want to read.
Start by marking “Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart” as Want to Read:
Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart
Enlarge cover
Rate this book
Clear rating
Open Preview

Sticking Points: How to Get 4 Generations Working Together in the 12 Places They Come Apart

4.13  ·  Rating Details ·  100 Ratings  ·  29 Reviews
This is the first time in American history that we have had four different generations working side-by-side in the workplace: the Traditionalists (born before 1945), the Baby Boomers (born 1945-1964), Gen X (born 1965-1980), and the Millennials (born 1981-2001).

Haydn Shaw, popular business speaker and generational expert, has identified 12 places where the 4 generations t
Hardcover, 264 pages
Published August 1st 2013 by Tyndale House Publishers (first published July 22nd 2013)
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Sticking Points, please sign up.

Be the first to ask a question about Sticking Points

Community Reviews

(showing 1-30)
filter  |  sort: default (?)  |  Rating Details
Jeremy Runk
Oct 30, 2016 Jeremy Runk rated it really liked it
I read this book as part of a group at work. This is one part of many training's and informational sessions focused on creating a better and more rewarding work culture. I think this book and training session is going to be the most fruitful of all the sessions we've done. The book was certainly worth the read as an individual, but the the most impact is going to be felt by the majority of the company reading the book as one.

The book is split into basically two parts:
Part 1: a summary of the m
Dec 08, 2016 Kristy rated it it was amazing
I found this book to be incredibly helpful, not only by naming the differences between the generations but also giving practical solutions and processes to get everyone on the same page. It has already helped me have more empathy and understand more of the story when I am working/talking with people from other generations.
Aug 28, 2013 James rated it really liked it
For the first time in history, there are four generations in the workplace at the same time: Traditionalists (those born before 1945), Baby Boomers (1946-1964), Gen Xers (1965-1980) and Millennials (1981-2001).   Each of these generations grew up with  experiences that shaped their ideology,practice and assumptions. Traditionalists (or Builders) came back from World War II and built  many of the major companies and still lead many of these organizations. Boomers entered the work force and ...more
Tom Bazan
Oct 01, 2016 Tom Bazan rated it really liked it
Shelves: leadership
For the first time in history, we work in environments with four different generations:
(1) traditionalists
(2) baby boomers
(3) generation X
(4) millenials

Each generation has, what Shaw calls, "ghost stories" that impact how people in that generation see the world. The stories include WWII and the Depression; affluence and downward mobility; or parental involvement and technology everywhere. Shaw then uses 5 steps to analyze how organizations can address 12 sticking points. The steps are:
(1) ackno
Beth Peninger
Aug 02, 2015 Beth Peninger rated it it was amazing  ·  review of another edition
Yes, THIS. What a great, and important, read. I really want to gift the executive team with copies and ask them to read and discuss - with a cross section of generations of course.
A friend of mine brought this book to my attention some time back. She had heard a summary talk on it and found just the 45 minutes she heard fascinating. And it IS fascinating.
Anything that starts with the fact that we have, for the first time in history, 4 generations working together in the workplace makes for fas
Isabella Colosimo
Feb 16, 2016 Isabella Colosimo rated it it was amazing
Sticking Points by Haydn Shaw focuses on the melding of generations within the workplace. He discusses a five step process to apply to the twelve ‘sticking points’ that generally tear generations apart. These sticking points tend to lead to misunderstanding, irritation, and stereotypes that hinder teamwork. There is a large focus on differing attitudes toward work hours, texting, social media, and respect. Before reading this book, I didn't realize that different people don't get along at school ...more
John Nichols
Jul 20, 2013 John Nichols rated it really liked it
In Sticking Points, Haydn Shaw opens our eyes to a common source of conflict in today’s workplace. We have 4 generations attempting to work side by side: the Traditionalists (born before 1945), the Baby Boomers (born 1945-1964), Gen X (born 1965-1980), and the Millennials (born 1981-2001). Each generation employs their own preferred forms of communication. Problem identification and resolution differ across the generations and each group expects something different from the work experience. Shaw ...more
Janet Reeves
Gen Xers.

If you find the similarities and differences between these generations intriguing, irritating, or both, you will enjoy reading Sticking Points by Haydn Shaw. Shaw wrote this book to help the four generations currently in the workplace understand each other better, so that they can work together more effectively, leveraging each other’s strengths instead of complaining about traits each finds perplexing in the other. He compares communicating with someo
Oct 03, 2013 Richard rated it it was amazing
With the economy the way it has been and people living longer, we have four generations that could be working together. How in the world can we get them, with their own ideas of work-habits, to work effectively?

Haydn Shaw believes he has the answer. He has compiled a list of twelve aspects of work where these generational differences can unravel a job. Then he provides ideas on getting the success a job needs.

The first three chapters set the stage as it discusses the difficulties of leading the
Sep 17, 2013 William rated it it was amazing
In my possession are various books, each one profiling one generation. Several hundred pages would have to be devoured in order to grasp the four generations currently in today’s workforce. What Haydn Shaw does is address these four generations in summary form in one 288 page volume.

He begins by giving various anecdotes from his teaching seminars to employers and managers. Traditionalists and Boomers complain about the younger generations and Generation X’ers gripe about the Boomers above them
Shannon Farrell
Nov 03, 2014 Shannon Farrell rated it it was amazing
Shelves: csaf-2014
The best book I've read (fiction or non-fiction) in a long time.

This book tackles the challenging issue of getting multiple generations to work together (in a workplace or volunteer organization) while staying easily readable and fun. Shaw addresses common threads that can describe the four generations currently in the work force (Traditionalists, Boomers, Gen Xers, and Millennials), helping the reader better understand those differences and what may drive each of the individual groups. He then
Jul 18, 2013 Cassandra rated it it was amazing I have posted a fill review here.
This book is jam packed with informative and entertaining information. I love Chapter 4 the most as I can relate. To me there is no bad parts of this book. The author kept my interest and at the same time provided me with new and captivating information. I found this book to be helpful and can be used by all ages as a reference to some great sticking points. The author answers some great questions and can lead you in a 5
Mar 05, 2014 Pauline rated it it was amazing
I teach and coordinate the tutorial center in a community college. I experience the truth on the back of this book "For the first time ever there are four generations working side by side in America's workplaces traditionalists, baby boomers, gen xers and millennials." I have seen, experienced and been a part of the frustration of blending all four into a cohesive group. This book is a must read--whether for your family, work, church or other groups in which you participate. Understanding and ...more
C.E. Hart
Sep 10, 2015 C.E. Hart rated it really liked it
Shelves: self-help
We’ve all experienced people in the work force that do things completely differently than we do. We are from different times, come to different conclusions, have diverse dress codes, and ways of communicating. Sometimes, this causes conflict. Perhaps it’s because we come from different generations! Haydn Shaw gives practical examples of how the following generations (with their own philosophies) work through these conflicts—or sticking points.

Traditionalist born prior to 1943, Baby Boomer 1946-6
Jul 24, 2014 Elizabeth rated it liked it
Sticking Points was an interesting book which explains about the four generations that are in the workplace. I found this book to be very helpful in explaining where I fit in the workplace as well as my other co-workers. Though I get along very well with my co-workers despite the age gaps, I can see why a book like this would be helpful for bosses to read. I really liked how the author explained the viewpoints of each generation as well as why their viewpoints are as they are. He also explains ...more
Deb Brammer
Jun 03, 2016 Deb Brammer rated it really liked it
This book did a good job of presenting the different generations and explaining how the times in which the grew up and lived influence their attitudes. He gives good strategies to help the various generations understand each other better, and communicate to solve problems. The whole book is about working with other generations in a business environment. I read it to understand different generations in a ministry environment. I did find some helpful things, though the book was not specifically ...more
Lee Bertsch
Dec 28, 2014 Lee Bertsch rated it really liked it
Authors who try to characterize generations with bullet points generally end up with over-generalizations, which I myself may have just done with this sentence. In this case the presentation was tempered with several references to the fact that for example, not every Gen-X aged person fits the pattern. He did provide real life examples of every issue he dealt with and numerous times I found myself saying: "But of course! That explains why this situation developed". Towards the end of the book ...more
Aug 08, 2013 Joan rated it it was amazing
As a Boomer, I understand my own generation and I respect the Traditionalists. But what is with the Gen Xers and Millennials? They are so different! Shaw does a great job of explaining the four generation currently in the work place. Rather than having to read four books to understand them, Shaw has done a fine job of explaining them all in one book. He give twelve points where the groups get stuck and has a plan for turning them into places where the generations stick together. While this book ...more
I didn't find this book particularly insightful. After reading the introductory portion, it appeared to me that this is fundamentally about being a leader and that the generation issues are similar to many if the other issues leaders face every day in diverse teams. I found many of the distinctions between the generations a little artificial. That said, I like the 5 step process as another took in my leadership toolbox, although I'd probably expand its use beyond the generational issues in this ...more
Amy Young
Aug 09, 2015 Amy Young rated it it was amazing
This will be on my "must read" books of 2015. Shaw looked at the "ghost stories" of the four generations and what formed them (I'm a classic Gen Xer!) and how to get unstuck when the generations work together. Of interest, Shaw emphasized asking "why" more than any other book I've read (most say don't ask why, ask a different questions). The 12 areas to get unstuck: communication, decision making, dress code, feedback, fun at work, knowledge transfer, loyalty, meetings, policies, respect, ...more
Sep 08, 2015 Amy rated it really liked it
Shelves: non-fiction
Although I read this book from a different perspective than intended (I'm not management, I'm a union organizer), I think that a lot of the lessons are good (or at least worth considering) across sectors.

Dealing with inter-generational communication and conflict within the labour movement hits some similar sticking points: work ethic, communication, decision making, and knowledge transfer are the main points I identified with.
Mar 18, 2015 Matt rated it liked it
Good summary of generational differences and strategies to overcome them. Almost humorously tailored toward clueless baby-boomer era managers who don't realize that the world has changed, and will continue to do so! :)
Tiffany Wang
Mar 18, 2015 Tiffany Wang rated it it was ok problem with these types of books is the author always seem so...self satisfied...

proclaiming from on high "all of your problems can be solved by thinking about this thing that i think solves all problems!"

Aug 06, 2013 Andrea rated it really liked it
Really helpful look at each generation and how we can not only work together better, but also great info for families and churches- anywhere where you have multiple generations interacting. Highly recommend!
Dec 14, 2013 Brad rated it really liked it
Shelves: leadership
I had the privilege of watching Haydn in action at a strategic planning session and appreciated his energy and passion for the subject at hand. This book benefitted from that focus and provided me with a perspective on the material that was helpful and very practical.
David Tarkington
Nov 21, 2015 David Tarkington rated it it was amazing
Great insight on the big challenges of having, for the first time in history, four generations in the workforce.
Mar 13, 2014 Jake rated it really liked it
I was surprised by how much I enjoyed this book. Shaw's writing was superior to most other business style books I've read and the content was both fresh and applicable.
Byron Fike
Feb 03, 2015 Byron Fike rated it really liked it
the most helpful part of this book was the description of the four generations. Understanding that material is worth the price off the book.
Gabriel Avilla
Jun 28, 2015 Gabriel Avilla rated it it was amazing
Delivers key insights to generational challenges in the workplace. Key quote: focus on business necessities, not generational preferences.
Sandra rated it it was ok
Nov 09, 2016
« previous 1 3 4 next »
There are no discussion topics on this book yet. Be the first to start one »
  • Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce
  • The Art of Significance: Achieving the Level Beyond Success
  • 5 Gears: How to Be Present and Productive When There Is Never Enough Time
  • Brief: Make a Bigger Impact by Saying Less
  • Focus: The Future of Your Company Depends on It
  • Thinking in Time: The Uses of History for Decision-Makers
  • The Art Of The Long View:  Planning For The Future In An Uncertain World
  • Undaunted: The Real Story of America's Servicewomen in Today's Military
  • The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People
  • A Failure of Nerve: Leadership in the Age of the Quick Fix
  • Flying Tigers: Claire Chennault and His American Volunteers, 1941-1942
  • What Motivates Me: Put Your Passions to Work
  • The Servant as Leader
  • Another Bloody Century
  • Military Power: Explaining Victory and Defeat in Modern Battle
  • One Hundred Victories: Special Ops and the Future of American Warfare
  • Executive Coaching with Backbone and Heart: A Systems Approach to Engaging Leaders with Their Challenges
  • Ethical Oil: The Case for Canada's Oil Sands
Haydn Shaw is a leading expert on understanding generational differences and transforming negative work environments and employees. He is a full-time speaker and consultant for FranklinCovey specializing in leadership, execution, and personal productivity methodologies. Before that, he was a minister for nine years and has a seminary degree. Haydn has worked with more than 1,000 businesses, ...more
More about Haydn Shaw...

Share This Book