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Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!
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Flipping the Switch: Unleash the Power of Personal Accountability Using the QBQ!

3.87  ·  Rating Details ·  591 Ratings  ·  41 Reviews
When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life. Similarly, asking the right kind of question-a QBQ-is the first step to empowering what Miller calls the Advantage Principles-five essential practices that will lead to a richer experience in every aspect of life: - LEARNING: live an engaged and ener ...more
Hardcover, 144 pages
Published December 29th 2005 by TarcherPerigee
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Brent Doria
Feb 12, 2015 Brent Doria rated it really liked it
This book was a quick read (like an hour and a half) but it was filled with a lot of great examples of what it means to have personal accountability. It's very easy to point the finger at others for why things go wrong, whether it's at work or in your personal life. After having read "QBQ: The Question Behind the Question," I saw the importance of looking at what differences I can make in my own personal relationships and my relationships at work. This gives a brief review of what the QBQ is at ...more
Jul 06, 2015 Cindy rated it really liked it
Pretty good book on personal accountability - I had not read QBQ but that didn't seem to make much difference as the author takes the time to explain the concepts there. This is a quick read and there isn't much repetition. It is something that should be taken to heart in all areas of business, especially those involved with customer service.
May 10, 2017 Christine rated it really liked it
Motivating. I enjoyed it and it had practical suggestions.
Jan 01, 2017 Katie rated it it was amazing
Taking personal accountability is certainly a skill I need to refine. This book helps identify steps to do so.
Jason Cox
Feb 25, 2011 Jason Cox rated it really liked it
Pretty good book overall. Definitely start with the previous book - QBQ, which discusses the fundamental concept of making sure you're asking the right questions to make forward progress.

Flipping the Switch takes it to the next level, though, discussing Application Principles that add to the QBQ. The application principles are Learning, Ownership, Creativity, Service, and Trust. Each section gives a relatively brief discussion of the principle, how it relates the the QBQ concept, and an entertai
Jun 17, 2008 Jen rated it liked it
Shelves: business
While QBQ told us what a QBQ was, Flipping the Switch tells us how to implement it. However, I felt that Miller spent far too much time rehashing the principles of QBQ. He gave us letters, examples, and demonstrations of how the principles can work in our lives, but at only a little over 120 pages long, I felt that space could have been used more wisely. Rather than reading examples, I'd have preferred to read more about how to apply these principles more carefully to my own life.

All in all, thi
Tommy Milazzo
Jan 07, 2015 Tommy Milazzo rated it it was amazing
Responsibility is important to anyone, right? This short novel goes through the steps of taking personal accountability and take action in your life. It has a step by step walkthrough of how you can become a better person and lead a more prosperous life. Giving real life examples in the text really drives the point home too. Seeing other peoples' problems and how they work with them help you to formulate your own ideas and solutions in your life. I would definitely recommend this book to anyone ...more
Jun 03, 2009 Wellington rated it really liked it

This book I read cover to cover while sitting in the waiting room of the doctor's office. So, chalk one complaint for the doctor and chalk one refreshing point for the book.

QBQ = Questions behind the question and this is a sequel to the book I didn't read.

You can summarize this book by just saying "Take ownership". It's nothing new that we have probably not heard before in some corporate seminar or college class. Sometimes, though it's nice to hear some stories of an ownership mindset that actua
Jarel Rice
Jan 27, 2016 Jarel Rice rated it it was amazing  ·  review of another edition
Awesome book!

John Miller has done it again, QBQ was a recommended read by my area director. These books are great, I've started to eliminate victim thinking and taking accountability for my actions. Repetition is the motor for learning. I try and keep the QBQ message in front of my mind in all situations. Ask yourself the right questions and you'll have a completely different outlook on life and stressful situations. Moving on to his next book Outstanding!!
Aug 01, 2009 Lain rated it really liked it
Not the beefiest book on the block (125-ish pages with big type), this little volume is still full of great insights. Nothing earth-shaking, but plenty of reminders of how to remove yourself from the victim mentality and move forward in life. There are also many anecdotes that help drive the points home. Easy to read, uplifting, encouraging.

I'm looking forward to reading QBQ as well.
Oct 02, 2011 Jon rated it liked it
Shelves: 2011
This was a fast read. Nothing really new . . . the main focus is on personal accountability in all areas of our life. Instead of looking outside of ourselves and blaming, look for solutions we can and do have control over. There were several good stories in the book illustrating the principle of personal accountability.

Mar 26, 2010 Carolyn rated it liked it
A good, short read to encourage us all to stop grumbling and blaming (yes, I'm guilty too!) and take action and personal accountability in our lives. A fast way to recharge us to be better employees and also applies to our personal lives.
Aug 10, 2007 Lori rated it it was ok
Shelves: 2006april
Would *anyone* mistake this for the kind of book I enjoy?

Even outside my general type, this self-help tome was particularly grating. For god's sake, it has an acronym in the title. The general public doesn't automatically translate "QBQ."
Feb 22, 2012 Aldin rated it really liked it
The book is very intresting, pretty much its all about takeing the negativity away. so instead of asking negative question you would replace them with posatives how i can do this. what can i do. and so forth. I like the book over all very short read
Robert Wood
Jun 11, 2016 Robert Wood rated it it was amazing
An excellent continuation of the first book "QBQ The Question Behind the Question." This is Accountability at it's best. A must read for all employees in all organizations. All organizations would do them selves a great bit of good by making these two books a requirement for employment.
Sarah Beth
May 08, 2011 Sarah Beth rated it liked it
I read this for a book club at work. I'm generally disdainful of self-help books in general and I can't say that this was any great exception but it did have some general practical life advice. Basically, turn everything inwards and don't blame others. Personal accountability. Not a bad principal.
Apr 09, 2009 Jonathan rated it really liked it
Shelves: 2009
Great follow up to QBQ. My biggest criticism of QBQ was that I wanted more concrete things to act upon other than just asking better questions. By giving goal like Learning, trust, creativity, service, ownership, I think that this books can guide our thought-life even more.
Jun 10, 2008 Jason rated it liked it
An easy read, and a good pick-me-up for when you didn't get that promotion at work. Otherwise, it's the standard "I can" self-help message that reminds us to think positively and look for the silver lining. Good message to take away : I can only control me.
Feb 02, 2009 Steve rated it it was ok
Pretty much what one would expect from a public speaker- his standard presentation in a short book. Easy to read and very short, there isn't much to this book. It emphasises personal accountability.
Shane Burgel
Apr 23, 2009 Shane Burgel rated it liked it
Shelves: 2009
A little more specific than the QBQ book, but the message is the same. Take personal accountability to a new level in your life and see what happens.
Nov 08, 2010 William rated it liked it
A good companion to QBQ! as it goes into the details of flipping the switch to the QBQ! thinking.
Jan 13, 2010 Melissa rated it liked it
Useful to managers.
Nov 16, 2015 Menthink rated it really liked it
Basics, but accessible in a quick and easy read.
Aug 26, 2012 Will rated it liked it
Decent read, but don't recall it adding too much to his original book, The QBQ. If you only read one of his books, I'd recommend the QBQ. This is decent but the other is more foundational material.
Laura Bird knight
May 30, 2014 Laura Bird knight rated it liked it
I didn't see much difference compared to the original QBQ book, but still an easy quick read that will get your mind moving in a more positive direction
Dec 29, 2012 Cathy rated it liked it
Liked John Miller's first book better.
Josh Brown
Apr 09, 2009 Josh Brown rated it really liked it
Shelves: 2009
I need to be more humble.

Trust takes time - I have to be patient.
Adam Voyton
Mar 18, 2014 Adam Voyton rated it really liked it
Shelves: leadership
Reminds you: take personal accountability for your actions! A great message. Also, a brief read.
Terry Awls
Jun 26, 2013 Terry Awls rated it it was amazing
Great follow up to QBQ!
Oct 03, 2010 ByTheFire rated it liked it
Probably more like a 4 rating. Another recommended book for our Leadership Team. I really like the emphasis on the power of personal accountability.
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“if someone’s worked and been paid for twenty-two years, wasn’t that the agreement? Don’t get me wrong—loyalty is a good thing—but I have a hard time understanding why we feel we deserve something more” 0 likes
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