<![CDATA[Crucial Confrontations]]>

false <![CDATA[Crucial Confrontations]]> http://photo.goodreads.com/books/1172361753m/168962.jpg 168962 3 The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally popular Crucial Conversations. Behind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly--and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren't just irritating, they're costly--sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces. Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: <ul> <li>An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what? <li>Your boss just committed you to a deadline you know you can't meet--and not-so-subtly hinted he doesn't want to hear complaints about it. <li>Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Speak now, pay later. <li>An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment? <li>Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly. <li>A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything. </ul> Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship--and in fact, even strengthens it. Crucial Confrontations borrows from twenty years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance--the results were immediate and sustainable: twenty to fifty percent improvements in measurable performance. 6509982 26 8 2004 Crucial Confrontations total:166|5:48|4:63|3:41|2:12|1:2| 166 641 310 38 5 0 false false Thu Sep 17 00:00:00 -0700 2009 Fri Sep 11 11:37:30 -0700 2009 Wed Sep 16 21:27:55 -0700 2009 more...]]> 4 0 false false Thu Jul 31 05:53:13 -0700 2008 Thu Jun 05 18:58:43 -0700 2008 Thu Jul 31 05:53:13 -0700 2008
A crucial conversation is a discussion between two or more people where (1) stakes are high (2) opinions vary and (3) emotions run strong.

One of the biggest takeaways so far is that when y...more...]]> 5 0 false false Fri Mar 13 17:08:11 -0700 2009 Fri Mar 13 17:08:17 -0700 2009 more...]]> 4 0 false false Fri Mar 20 00:00:00 -0700 2009 Thu Apr 09 08:14:11 -0700 2009 Thu Apr 09 08:16:24 -0700 2009 more...]]> 2 0 false false Sat Mar 14 00:00:00 -0700 2009 Wed Mar 18 04:57:56 -0700 2009 Wed Mar 18 05:18:26 -0700 2009 more...]]> 4 0 false false Wed Jun 01 00:00:00 -0700 2005 Wed Mar 21 18:50:45 -0700 2007 Wed Mar 21 18:57:21 -0700 2007 Crucial Conversations (which is by the same authors), this is my favorite book about communication. This one talks about when and whether to confront someone about their behavior, how to master the stories you tell yourself about the situation,and how to communicate the gap you feel be...more...]]> 4 0 false false Thu Nov 01 00:00:00 -0700 2007 Tue Jan 15 16:50:47 -0800 2008 Tue Jan 15 16:50:47 -0800 2008 more...]]> 3 0 false false Mon Nov 09 00:00:00 -0800 2009 Fri Oct 30 09:55:18 -0700 2009 Mon Nov 09 10:41:34 -0800 2009 4 0 false false Sat Jul 18 16:48:12 -0700 2009 Sat Jul 18 16:48:41 -0700 2009 5 0 false false Fri Jun 20 12:13:56 -0700 2008 Fri Jun 20 12:16:31 -0700 2008 more...]]> 5 0 false false Mon Sep 22 00:00:00 -0700 2008 Thu Jul 31 20:57:33 -0700 2008 Mon Sep 22 06:35:13 -0700 2008 more...]]> 5 0 false false Wed Apr 08 00:00:00 -0700 2009 Fri May 23 19:19:10 -0700 2008 Wed Apr 08 11:53:50 -0700 2009 more...]]> 3 0 false false Sat Mar 01 00:00:00 -0800 2008 Fri May 30 07:56:55 -0700 2008 Fri May 30 08:51:00 -0700 2008 more...]]> 3 0 false false Fri Oct 09 00:00:00 -0700 2009 Wed Sep 16 08:04:37 -0700 2009 Fri Oct 09 08:31:55 -0700 2009 1 0 false false Sat Jun 07 00:00:00 -0700 2008 Sun Jul 06 08:46:14 -0700 2008 Sun Jul 06 08:48:31 -0700 2008
See how annoying that is? Rather than develop strategies for d...more...]]> 5 0 false false Fri Mar 28 00:00:00 -0700 2008 Tue Mar 11 17:30:38 -0700 2008 Sat Mar 29 09:26:59 -0700 2008 more...]]> 3 0 false false Sun May 18 19:24:56 -0700 2008 Mon May 19 22:47:35 -0700 2008 5 0 false false Mon Oct 01 00:00:00 -0700 2007 Mon Jan 21 10:13:35 -0800 2008 Mon Jan 21 10:17:23 -0800 2008 If you work with people and have difficulties doing so you have to read this book!
One of the best in the last 10 years I've read!]]> 4 0 false false Thu Sep 25 00:00:00 -0700 2008 Sun Sep 28 10:21:58 -0700 2008 Sun Sep 28 10:23:08 -0700 2008 1 5 0 false false Sun Aug 24 12:41:48 -0700 2008 Sun Aug 24 12:43:17 -0700 2008 http://www.goodreads.com/book_link/follow/8?book_id=168962