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The SPEED of Trust: The One Thing that Changes Everything

3.96  ·  Rating Details  ·  13,182 Ratings  ·  408 Reviews
This instant classic shows that establishing trust is “the one thing that changes everything” (Marcus Buckingham, coauthor of Now, Discover Your Strengths) in both business and life.

Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees, and constituents—is the ess
Audio CD, Abridged, 1 page
Published October 17th 2006 by Simon & Schuster Audio (first published January 1st 2006)
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Stephen M.R. Covey, the son, was head of training for his father's company.

The book is needlessly long and I didn't need to be sold on the value of trust (which is why the book is so long), hence, why the 3 star rating. Long sections of the book are very general and boring and I kept thinking how the book could have been netted down. I recommend the book, recommend skimming the boring examples and felt that along with the Economics of Trust, all that a reader needs on the important subject of t
Sep 08, 2009 Tim rated it liked it
Shelves: business
The bulk of this short book might be characterized as "moral philosophy 101." It will be informative for moral imbeciles and those (many, by the measure of apparent business ethics) who don't believe that personal and business ethics have any connection. It's a basic outline of how to extend and create trust, and how to reciprocate when you receive it. Formulaic pop psychology.

The value of the book for me was in the first chapter. It makes the case for trust as a business value, that high trust
Jul 22, 2008 Jacob rated it it was amazing  ·  review of another edition
Shelves: my-favorites
This phenomenal book has been out less than a year but I thought it just as good if not a better read than 7 Habits written by his father. This book so perfectly describes trust, breaks it down and shows how relevant it is in business, home, and all other arenas of life.
Ryan Dejonghe
Mar 10, 2014 Ryan Dejonghe rated it did not like it  ·  review of another edition
This book was distributed at work like candy at a Halloween party. New buzz words were written on the board and everyone was trust falling one another. The problem still remains: there’s more falling than trusting.

I enjoyed the first chapter and agree with the author’s sentiments: as trust improves, cost goes down and speed increases. I believe in Covey’s see, speak, behave architecture. The problem begins when Covey stretches the first chapter into over three hundred pages based on an analogy t
K.D. Absolutely
May 04, 2009 K.D. Absolutely rated it it was ok  ·  review of another edition
Recommends it for: My former boss
Shelves: business
This book makes a lot of common sense. Productivity in the workplace is indeed based on trust. If you are not trusted by your boss, he will check or will let your colleague check your work. However, the book did not talk much about how to re-gain trust which can easily be lost in the day-to-day office environment. Everyone starts with a clean slate with favorable (that’s why we are hired in the first place) trust index. However, even if we always work diligently, there will always come a time wh ...more
In the last few weeks, I've been traveling quite a lot—Brazil, Macedonia, Serbia, and throughout the U.S. Since I have a ritual that involves reading on planes, I've been able to get through a few books I've been hearing quite a bit about. The three I want to tell you about here, are all amazing. If you saw my copies, you'd see dog-eared pages, underlining, exclamation points and question marks in the margins. I really had no idea how much I'd be affected by each one, and completely surprised by ...more
Oct 06, 2011 Carlo rated it really liked it  ·  review of another edition
Recommends it for: anyone
In The Speed of Trust, Stephen M. R. Covey (son of renowned author Stephen R. Covey (The Seven Habits Of Highly Effective People)), delves into the mechanics of trust, an element, which in spite the attention we think ourselves giving it, remains to a great extend underestimated. According to Covey, trust is the keystone for every relationship in our lives, including our relationship with ourselves.

The author does a great job in showing that trust is something we can recover. I believe this to
Aug 06, 2012 Gabriela rated it it was amazing  ·  review of another edition
According to Stephen M.R. Covey, the new economy is looking for businesses and individuals who can practice the virtue of trust. The Speed of Trust shows the importance of trust and how the rate at which it is built can help businesses win over clients and employees too. The book proposes that establishing trust is essential to creating high performing companies.

Gone are the days when companies would be secretive, make bad decisions and get away with it. Today's economy is increasingly becoming
While Covey (son of the 'famous' Covey)sets out a great argument for trust in businesses, I, of course, look through the lens of an educator. I think the part that resonated the most with me was the first section on self trust, and the section about organizational trust. Sometimes I found the parallels, sometimes I didn't.

Self trust...believing in your mission, your purpose. Trusting YOURSELF to make good decisions, to reach out to others, to inspire trust. That is exactly what should happen in
Tony Jr.
Jan 16, 2016 Tony Jr. rated it it was amazing  ·  review of another edition
A fantastic book that I believe everyone, not just business leaders should read. As the title suggests, this book is about trust: what it is, how its built and why it matters in business and in life. I actually came to this book a bit skeptical and didn't expect to learn much. The author met and exceeded my expectations to say the least. You definitely want to add this one to your library.

Tony Rogers Jr
Author of Visionary: Making a difference in a world that needs YOU
Ruth Hinds
Feb 23, 2013 Ruth Hinds rated it it was amazing  ·  review of another edition
Amazing book! It explains what TRUST actually is- what it is made up of. It helps you understand why you do or do not trust someone. It also teaches how to extend "smart trust" to others, and make yourself more trustworthy so others can trust you. Everything is broken down so clearly and there are so many action items so you can apply what you are learning right away! One of my favorite books I've read! And I wasn't expecting that.
My concern with this book revolves around the following question.

Will we truly benefit from ethics that are adopted merely for the sake of building trust in order to increase speed and reduce cost?
Jun 20, 2012 Kelly rated it it was ok  ·  review of another edition
This has to be one of the lamest books I've ever read mostly because I can see corporations across America eating it up. I'm reading it for a Leadership Training class at present. The "CORE" argument of of the book is that one must increase trust with others in order to make relationships and work efficient and cost effective. I bet this book is handed out for free to employees businesses like it so much.

Ultimately, the book reads like a tea party opus. The book has some silly statements that r
Dec 27, 2012 Deborah rated it really liked it  ·  review of another edition
Shelves: stoos, swashbooked
Swashbooked, 10 minutes + discussion, Christmas 2012, with @ipreuss.

Why I picked it: I heard about it from a respected colleague, and I would like to recommend it to clients dealing with toxic work environments.


Format: paperback, impossible to lay flat to read hands-free.

Chapter: Nothing is as Fast as the Speed of Trust
"Contrary to... we CAN increase trust, and faster than we think"
Trust = confidence. Opposite, distrust = suspicion.

Sections: Self-trust, Relationship-trust, Stakeholder-tr
Jorge Rosas
Jul 26, 2016 Jorge Rosas rated it really liked it  ·  review of another edition
This was a mandatory book, but Im grateful I could read it. I had to stop every twenty pages because of a good book recommendation thing that I loved, this book teaches us how to create and use the trust factor as a lubricant and catalyzer for our personal and professional relationships, how to create it, win it and develop it, containing some very useful examples and applications. The “speed of trust” is visible in advantages / dividends against taxes in cost, time and adaptation. I liked this ...more
Aug 12, 2008 Greg rated it really liked it  ·  review of another edition
The message this book brings is outstanding! Covey identifies and discusses four core elements of trust -- integrity, intent, capabilities, and results. In some sense, he has simply redefined trust from what others have said about it. While I don't necessarily disagree, it is to some extent a matter of semantics. From that discussion of the core of trust, though, he moves into a very useful and relevant discussion and justification of 13 behaviors that create or sustain trust. Moving on, Covey t ...more
Anthony Tenaglier
Never truly saw the importance of building trust "fast" in our everyday relationships as being the variable that gets better results. I was always taught trust was to be built slowly. But actually that costs you a lot according to Covey's formula! Take your time reading it, but put to action quickly the great techniques.
Boyd Petersen
Jan 29, 2015 Boyd Petersen rated it really liked it  ·  review of another edition
Good read about earning the trust of you prospective and current customers. This is a good read for the younger generation that hasn't learned how to earn trust.
Josh Steimle
Oct 06, 2015 Josh Steimle rated it really liked it  ·  review of another edition
Don't let it throw you off that this was written by Stephen R. Covey's son--it's a great book. He's not just riding his father's coattails, unless it is that he's following in his footsteps and doing a good job of it.

There are some valuable lessons in here for business, and everywhere else you have relationships. Especially the core point that where there is trust, things move faster. That's a competitive advantage for businesses. Businesses that foster the practices that engender trust will win
Steve Whiting
There's a certain formula to these business-guru books: checklist of improved ways of working ("4 cores" and "13 behaviours", check), strained acronyms ("TASKS", check), a pseudo-scientific formula leading to a spuriously calculated buzzphrase ("trust tax", check), an overarching theme ("5 waves of trust", check) and usually a magic-quadrant style diagram of some sort ("Smart Trust", check), many supportive personal examples from career and family (definitely check!)

As will be apparent from that
Barry Davis
“The one thing that changes everything,” says the author (son of 7 Habit’s author), and he proceeds to make a compelling argument regarding how fast trust (or lack of trust) moves and how much we can do about it. Covey introduces the trust phenomenon across 5 waves - Self Trust, Relationship Trust, Organizational Trust, Market Trust and Societal Trust, with a chapter devoted to each. Trust can be demonstrated via what he calls the 4 cores of credibility - Integrity, Intent, Capabilities and Resu ...more
Jerel Bonner
Overall this book is a delightful read and will help the reader recognize what types of behavior impacts their ability to be trusted by others. Many of the thirteen actionable items mentioned in the book are good tools for improving relationships with others, and will come in handy for coaching and delegating tasks to direct reports.

Any fan of Covey senior's "7 Habits" and "First Things First" can clearly sense that the "13 Behaviors" of building trust could be called a "Habit". If you are a die
Oct 12, 2015 Ty rated it it was amazing  ·  review of another edition
Friends who know my interest in reading books about management and communications have recommended this book to me for years, and i regret that i did not read it sooner. i think that "The Speed of Trust" is one of the fundamental people books, joining classics like "The 7 Habits...", "Crucial Conversations" and "Emotional Intelligence". it is no surprise given that the Covey who wrote this book is the son of the gentleman who wrote "7 Habits". clearly, SoT was written in order to form the founda ...more
Dec 29, 2015 Sarah rated it really liked it  ·  review of another edition
I read the abridged version in preparation for a team development workshop. In that context, I found it beneficial in that members of our team were able to speak a common language about deficiencies in areas that can be challenging to discuss. For example, we could acknowledge a need to focus more on behaviors that strengthen our integrity, without seeming like we were accusing each other of being soulless jerks. It provides a tidy blueprint for addressing abstract soft skills.
Sep 08, 2014 Billye rated it liked it  ·  review of another edition
Recommends it for: Fans of the author
Recommended to Billye by: n/a
This book is a very valuable tool. Focusing on the state of trust in any relationship makes challenges easier to examine and understand more completely and objectively. Covey asserts that when trust is strong; activities, partnerships, and projects grow and develop more rapidly. When trust is broken, development and growth slow down. This slowdown can become a complete stoppage or even mark the end of the entire relationship. This is true in all kinds of relationships both personal and professio ...more
Nov 29, 2011 May rated it it was amazing  ·  review of another edition
I really enjoyed this book and actually began quoting it before I even finished reading it. Covey just has a way of articulating things that is so completely clear.

I think the role of competency hit home. The problem in a lot of large organization is the wrong mix of competency and soft skills. Ego comes into play and suddenly communication is completely and utterly broken. Great read.
Mark Sturgell
Jan 05, 2015 Mark Sturgell rated it it was amazing  ·  review of another edition
The one thing that changes everything is trust. It is the difference between confidence and suspicion with oneself and with others. Trust is the first responsibility of a leader. When trust increases, speed goes up and costs go down, and there is always a tax to be paid for low trust. These things I already knew before reading The Speed of Trust: The One Thing that Changes Everything. I also knew one can develop trust in others, gain trust from others, as well as lose it and regain or rebuild it ...more
Bob Wallner
May 12, 2014 Bob Wallner rated it it was amazing  ·  review of another edition
Shelves: lean, leadership, audible

Every book, every seminar and every person who talks about TPS says that Respect for people is paramount to creating a successful learning organization. But I've never really been sure what respect for people meant. Do people always get their way? Are people not disciplined? Are there no rules?

I really wasn't sure. After listening and taking copious notes from this book I believe that I have taken a giant step forward in understanding what it means to respect people.

The Speed of Trust
Aug 19, 2016 Evelyn rated it it was amazing  ·  review of another edition
This is the book I'm currently pushing on anyone who will listen. It's about the importance of trust in both professional and personal settings. Perhaps more importantly, it describes trust as something you can build/repair and describes how. Although it's not rocket science to know that trust is a good thing, it's quite another to have it broken down in all its facets and to have a language to describe it. It had special resonance for me because I started reading it the last week I worked at a ...more
Sep 01, 2014 Amy rated it it was ok  ·  review of another edition
The messages in this book are excellent and important for everyone to read. The issues of trust in the corporate world and the importance of trust are very well laid out.

My low rating for the book is because it is far longer than necessary. The great message is trapped within drivel. It is one thing to have pertinent examples in your book and quite another to drown the reader in those examples. It's as if every few sentences, the author says, "Let me tell you a story (or ten) about that."

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Stephen M. R. Covey is co-founder and CEO of CoveyLink Worldwide. A sought-after and compelling keynote speaker and advisor on trust, leadership, ethics, and high performance, he speaks to audiences around the world. He is the author of The SPEED of Trust, a groundbreaking and paradigm-shifting book that challenges our age-old assumption that trust is merely a soft, social virtue and instead demon ...more
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“We judge ourselves by our intentions and others by their behaviour.” 147 likes
“Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.” 20 likes
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