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Observing the User Experience: A Practitioner's Guide to User Research
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Observing the User Experience: A Practitioner's Guide to User Research

3.86 of 5 stars 3.86  ·  rating details  ·  268 ratings  ·  14 reviews
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. "Observing the User Experience" will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created.
Filled with real-world experience and a
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ebook, 608 pages
Published September 1st 2012 by Morgan Kaufmann Publishers (first published January 1st 2003)
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Community Reviews

(showing 1-30 of 833)
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David
Innovation requires tighter integration of the user experience into the process of things. I've seen usability testing before as step to validate web design. But in all cases, it was a short post design fine tuning. Now, innovation and user experience are taking over the role of business strategy. User testing has become more prominent - so I decided to better understand.

Good news is most of the materials are very familiar. I think only net new thing for me was around recruitment and diary tech
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Susan
Textbook. Good for research.
Kay Davis
Audience analysis is one of the most important tasks in Web content development. Without an understanding of the intended audiences for your project, you will waste valuable time and resources building projects that lack direction and longevity. Costly redesigns are the inevitable result of projects that lack user input.

This book covers topics such as user profiles, user surveys, focus groups, task analysis, and usability testing. It covers obtaining information from customer service inquiries
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Debra
This book was invaluable to me the summer I was nearly-singlehandedly planning and conducting user testing for an organization. Each chapter covers a different user research method, and does so in a practical, straight-forward way with many examples and suggestions. I followed his guidelines for how to recruit and schedule users, conduct interviews, and do the analysis, and our user test was very successful as a result. Even now, this continues to be a great handbook, as I use it often as a refe ...more
Laurel
Very dry and difficult to stay awake. It did have useful examples, but not as useful outside of computer/web research, tho its applicable. Of course, some of my anxiety towards the book could be related to my overwhelming frustration with the class requiring I read it.
Kelly
Ahhh, it only took 445 pages to decide that looking at the literature is an important first step in user research.
Otherwise, solid and useful, but Kuniavsky's need to try to put humor into this is painful. . . absolutely painful.
Ari
Comprehensive and useful.
Not enjoyable. At all.
Needs tighter editing.
Sandy
It's a textbook. And it's a bit dry but it does cover the subject.
Gabby
Aug 27, 2010 Gabby rated it 5 of 5 stars  ·  review of another edition
Recommends it for: UX professinals
Still the best all around introduction to user research out there.
Kris
Comprehensive approach for conducting user research.
kate
One of the best user research books I have seen.
Marc
A good reference work.
Bridget
Apr 06, 2008 Bridget marked it as to-read  ·  review of another edition
Shelves: job-related
Patrick recommendation
Brenda
Dec 15, 2008 Brenda marked it as to-read  ·  review of another edition
Kris B gave this 5 stars
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  • Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
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“Never go into user research to prove a point, and never create goals that seek to justify a position or reinforce a perspective. The process should aim to uncover what people really want and how they really are, not whether an opinion (whether yours or a stakeholder’s) is correct” 0 likes
“Each cycle—and there may be many cycles between initial examination and launch—isn’t expected to produce a complete product, but add to the quality of understanding and to flesh out the feature set.” 0 likes
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