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Customer Service for D...
Karen Leland
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Customer Service for Dummies

3.48  ·  Rating Details ·  52 Ratings  ·  2 Reviews
"Customer Service For Dummies," Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers ...more
ebook, 408 pages
Published March 3rd 2011 by For Dummies (first published 1995)
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Apr 02, 2012 Rona rated it it was amazing  ·  review of another edition
I believe that it's a good idea to stay on top of new customer service techiniques and to brush up on my skills periodically. Since my days, as a Customer Service Rep, at home it was my responsiblity to do so.

I recommend 'Customer Service for Dummies'- 3rd Edition by Karen Leland and Keith Bailey. This is a must have for all Virtual Customer Service, Sales Reps and Property Managers, in your reference library. Whether you're conducting business in-person, email or phone, you'll find plenty of su
Aug 25, 2014 Amanda rated it really liked it  ·  review of another edition
Shelves: performance-eval
Very business oriented. Good that addresses companies large and small. Discusses fundamentals of good customer service and methodologies in multiple settings. It considers actions and attitudes necessary for personal, phone, email. Discusses how to positively handle unhappy customers. Simple and direct treatment of subject. Concrete examples.
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