Blank-133x176
Call Centers for Dummies
 
by
Réal Bergevin
Rate this book
Clear rating

Call Centers for Dummies

3.44 of 5 stars 3.44  ·  rating details  ·  9 ratings  ·  2 reviews
Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, th...more
ebook, 384 pages
Published March 25th 2010 by For Dummies (first published May 18th 2005)
more details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.
This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-30 of 40)
filter  |  sort: default (?)  |  rating details
Bob Milne
A great overview of the philosophies of call centre management, thoroughly updated and revised from the original edition. Although I had the opportunity to contribute to the original, it was a great experience to serve as the Technical Editor on this edition.
JoPaul
You'll learn easily and quickly with this guide. It aids you in the management, selection of applications, and the technical aspects. More than that, it is really interesting to read!
Hape
Hape marked it as to-read
Jun 24, 2014
Francois
Francois marked it as to-read
Jun 18, 2014
Nga Tran
Nga Tran marked it as to-read
Jun 18, 2014
Helen M Bessette
Helen M Bessette is currently reading it
Jun 16, 2014
Elfleda Lopez
Elfleda Lopez marked it as to-read
May 06, 2014
Fred Tyre
Fred Tyre marked it as to-read
Apr 22, 2014
Emma
Emma marked it as to-read
Mar 08, 2014
Jide Williams
Jide Williams marked it as to-read
Feb 09, 2014
Andrea Evans
Andrea Evans marked it as to-read
Feb 06, 2014
Kevin
Kevin marked it as to-read
Feb 02, 2014
Anch
Anch marked it as to-read
Dec 07, 2013
John Robinson
John Robinson marked it as to-read
Oct 29, 2013
Anton
Anton is currently reading it
Oct 10, 2013
Ruby Gealon
Ruby Gealon marked it as to-read
Oct 05, 2013
Pousy Faisal
Pousy Faisal marked it as to-read
May 31, 2013
Miguel Vasquez
Miguel Vasquez marked it as to-read
Apr 22, 2013
Trey
Trey added it
Mar 26, 2013
Yinzadi
Yinzadi marked it as to-read
Sep 18, 2012
Yinzadi
Yinzadi marked it as to-read
Sep 18, 2012
Derrick
Derrick marked it as to-read
Mar 16, 2012
« previous 1 next »
There are no discussion topics on this book yet. Be the first to start one »
Professionell telefonieren für Dummies Das Pocketbuch (German Edition) Professionell Telefonieren Fur Dummies Das Pocketbuch

Share This Book