Contextual Design: Defining Customer-Centered Systems
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Contextual Design: Defining Customer-Centered Systems

3.55 of 5 stars 3.55  ·  rating details  ·  77 ratings  ·  4 reviews
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors develope...more
ebook, 496 pages
Published December 1st 1997 by Morgan Kaufmann Publishers (first published September 1st 1997)
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Contextual design is great for eliciting requirements for specific types of software if you or the customer really doesn't know what the customer wants. All this assumes you have access to the end user which unfortunately isn't always the case. The process is useful where it can be applied, but it can't be applied everywhere.
Michael Simborg
Very informative book about real primary research and applied thinking behind solutions that truly take into account human behavior and experience.
Ken Ficara
Contextual Design : A Customer-Centered Approach to Systems Designs (The Morgan Kaufmann Series in Interactive Technologies) by Hugh Beyer (1997)
A bit outdated, but still full with basic knowlede valid and applicable to every interace project.
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