Goodreads helps you keep track of books you want to read.
Start by marking “11 Rules for Creating Value in the Social Era” as Want to Read:
11 Rules for Creating Value in the Social Era
Enlarge cover
Rate this book
Clear rating
Open Preview

11 Rules for Creating Value in the Social Era

4.03 of 5 stars 4.03  ·  rating details  ·  122 ratings  ·  16 reviews
The era of social technologies provides seemingly endless opportunity, both for individuals and organizations. But it's also the subject of seemingly endless hype. Yes, social tools allow us to do things entirely differently--but how do you really capitalize on that?

In "11 Rules for Creating Value in the Social Era," the newest in Harvard Business Review's line of digital
ebook, 88 pages
Published September 12th 2012 by Harvard Business Review Press
more details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about 11 Rules for Creating Value in the Social Era, please sign up.

Be the first to ask a question about 11 Rules for Creating Value in the Social Era

Community Reviews

(showing 1-30 of 427)
filter  |  sort: default (?)  |  rating details
Chris Oestereich
Go ahead. Dig in your heels. Shove your head in the sand. Keep telling yourself that the good old days are still here. It's your call. But when the unstoppable force hits what you think is an immovable object, perception will be upended by reality in a completely unflattering way. While you were busy managing your workforce the pendulum swung and business will never be the same. Sure, there'll be Mastodons around for a while, but the ice age is over. They can move to higher ground, or migrate to ...more
This is the why behind the why should you be concerned about social media. Social media is a piece of the social era, and whether or not you (and your business) are able to deliver value in the social era will determine your success. Delivering value isn't about slapping up a Facebook page. It is about engaging the herd of employees and non-employees to create and build something.
Caroline Gordon
A nice short read that will inspire you and rock your world. The rules of value creation are broken by a confluence of factors including the ease of communication, social media, the commoditisation of IT, in this new world the organisation that can create a true purpose and a mechanism for engaging with a broader community of creators will win.
My favourite model is the one of concentric circles, your organisation is at the centre and around it are a series of mechanisms by which the world can e
Yeah, we all know the world is changing. Yet, too many C-levels and business heads make strategic decisions as if the future looks the same as the past, only faster. They misunderstand social as a downstream marketing channel and employer branding tool. They still think of customers as "people we sell to" and employees as "people who do their tasks so we have stuff to sell." When asked how they're engaging differently, they say "Oh, I don't have time to post on Twitter, but we're funding some pe ...more
Terri Griffith
Nilofer Merchant offers 11 rules that may be unrules given their focus on fast, flexible, and fluid forces around modern work and organization.

We've moved into the social era, and I don't think we'll be switching back to more walled-in modes. Transaction costs used to make formality valuable in organizations but many of our transaction costs have been dramatically reduced by social era technologies and practices like smart phones, social network sites, electronic job boards, and crowd sourcing.
Amy's Inkwell
I picked up Nilofer Merchant’s 11 Rules for Creating Value in the #SocialEra when my company initiated a project to implement internal collaboration through social media.

Merchant explains how being social goes beyond the use of social media: social is a mindset of cooperation and empowerment, both within organizations and between an organization and its customers.

I found Merchant’s ideas inspiring – and daunting. My (large, old and established) company behaves “anti-socially”: we are heavily hi
Dave Birckhead
Welcome to the Social Era

“Anyone Can, But Not Everyone Will”

By now, much has been written about the impact of social media on business. Most of this has focused on opportunities to leverage social media from a marketing or customer service viewpoint. Much less, however, has been written about how social media changes more fundamental aspects of business. How will social media change the way we approach strategy? Will it impact the structure of firms? How will it change how people work together a
Lynda Koster
Bravo to Nilofer Merchant for writing such an honest book that looks reality right in the eye, while extending her hand and inviting it in.

We are all experiencing what it is like to be at an inflection point in business and as a society as a whole. We are straddling two worlds while making moves that will ultimately determine which direction our own curve(s) will go.

In 11 Rules for Creating Value in the #SocialEra, Nilofer Merchant tackles this dynamic topic with conviction, clarity and grace, w
Alex Paz
De carácter obligatorio para todo manager o persona responsable para consigo mismo, para con su empresa y para con las personas que dependen de ella. Nilofer expone de manera brillante la manera como las reglas de juego han cambiado para los negocios en plena era social y de cómo la interacción dentro de la misma empresa y hacia afuera con los constituyentes genera sinergias que involucran desde el direccionamiento mismo del negocio hasta la búsqueda coherente de un propósito compartido entre to ...more
Ilya Mrz
Sep 07, 2014 Ilya Mrz rated it 3 of 5 stars
Shelves: ms
Main lessons -short codes:
1 connectivity and contribution
2 aadaptability
3 hierarchy free
4 love, not war
5 new strategies
6 unlocking talent
Social purpose
A very insightful book on social media marketing and strategies. Covers lot of ground on how to position your organization in a way to be really fast, fluid and flexible and thereby create a value. It was a great read even for a newbie like me. Very simple and clear in its message.
Roberto Estreitinho
A disappointment. Not one single original idea that we can't find in other industry references, and a rather shallow analysis of a changing world with very predictable examples. Not worth the 2,99 I paid. ...more
One of the best books to read to think about the future in business. I like that she frames this book as an invitation to have and continue the dialogue about how businesses will run in the future.
Rick Yvanovich
Nilofer is a regular contributor to blogs / articles in HBR and I like a lot of her stuff. This book was her view on the "social era" which has changed my perspective of what social is all about
Mona Ahmadi
Great book. I met with Nilofer and she is such an inspiring individual, this book offers 11 ways to the new era... wonderful notes could be found here.
great great stuff. this is something to refer to often when thinking about marketing and social media.
Jackie Harrison-jewell
Jackie Harrison-jewell marked it as to-read
Oct 06, 2015
Darin marked it as to-read
Oct 01, 2015
Prasanna M
Prasanna M marked it as to-read
Sep 28, 2015
Syarifah Riefandania
Syarifah Riefandania marked it as to-read
Sep 28, 2015
Ahmed marked it as to-read
Sep 20, 2015
Lindsay Petersen
Lindsay Petersen is currently reading it
Sep 05, 2015
Eric Head
Eric Head marked it as to-read
Sep 04, 2015
Sarah marked it as to-read
Aug 30, 2015
Grace marked it as to-read
Aug 25, 2015
Paige marked it as to-read
Aug 23, 2015
Francis Botero
Francis Botero marked it as to-read
Aug 21, 2015
« previous 1 3 4 5 6 7 8 9 14 15 next »
There are no discussion topics on this book yet. Be the first to start one »
  • Renegades Write the Rules: How the Digital Royalty Use Social Media to Innovate
  • Good Business: Leadership, Flow, and the Making of Meaning
  • Extreme Productivity: Boost Your Results, Reduce Your Hours
  • Socialized!: How the Most Successful Businesses Harness the Power of Social
  • The Click Moment: Seizing Opportunity in an Unpredictable World
  • The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
  • Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
  • The Impact Equation: Are You Making Things Happen or Just Making Noise?
  • Heart, Smarts, Guts, and Luck: What It Takes to Be an Entrepreneur and Build a Great Business
  • What You're Really Meant to Do
  • The Bootstrapper's Bible: How to Start and Build a Business With a Great Idea and (Almost) No Money
  • National Insecurity: The Cost of American Militarism
  • Lean Software Development: An Agile Toolkit for Software Development Managers
  • Humanize: How People-Centric Organizations Succeed in a Social World
  • The Selfish Capitalist: Origins of Affluenza
  • 501 Must-Know Speeches
  • On Democracy & Education (Social Theory, Education & Cultural Change)
  • Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling
Nilofer Merchant illuminates what it means to lead in collaborative and community driven constructs.

Along her 20+ year career, she has climbed from the ranks of administrative assistant to Fortune 500 leader, then CEO, and now a corporate director of a NASDAQ-traded company, gathering monikers such as the "Jane Bond of Innovation" for her ability to guide organizations through seemingly impossibl
More about Nilofer Merchant...
The New How: Creating Business Solutions Through Collaborative Strategy 11 Rules for Creating Value in #Socialera The New How [Paperback]: Creating Business Solutions Through Collaborative Strategy The New How [Paperback]: Creating Business Solutions Through Collaborative Strategy

Share This Book

“If the industrial era was about building things, the social era is about connecting things, people and ideas.” 2 likes
“There are the things that we do. There are the things that we care about. And then there is the story we tell about it.” 0 likes
More quotes…