BPM Boots on the Ground: How to Implement Strategic Business Process Management: Lessons Learned from one of the World's Largest Organizations
by Jim Boots
In the decade after publication of the seminal book, "Business Process Management: The Third Wave, " much has been written about BPM concepts and vision. Yet Zen Master Thich Nhat Hanh teaches us, Once there is seeing, there must be acting. Otherwise, what is the use of seeing Finally, now comes the first real-world story that shares the lessons learned by "doing the work"...more
Paperback, 296 pages
Published June 22nd 2012 by Meghan-Kiffer Press
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