Goodreads helps you keep track of books you want to read.
Start by marking “Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business” as Want to Read:
Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business
Enlarge cover
Rate this book
Clear rating
Open Preview

Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business

4.01  ·  Rating Details ·  128 Ratings  ·  11 Reviews
Nontechnical in approach, this how-to manual for managers with accountability for product performance specifies ways in which quality problems can be prevented at each stage of production.
Hardcover, 309 pages
Published December 28th 1979 by McGraw-Hill Companies
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Quality Is Free, please sign up.

Be the first to ask a question about Quality Is Free

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-30)
filter  |  sort: default (?)  |  Rating Details
Sheryl
I have known Philip Crosby, the world's renowned quality guru, seven years ago when I was handling Quality Consciousness, Habits and Processes subject. Looking back, I really admire this brilliant person for he gave me an idea what quality is all about, how to measure it, and why it is importance to uphold it in an organization. It was my first time to handle a Quality Control subject, but I really enjoyed it for I have learned a lot from Philip Crosby.


Doing things right the first time adds noth
...more
Ed Selkow
Apr 30, 2011 Ed Selkow rated it it was amazing  ·  review of another edition
Learned about this book the hard way. I was contracted to clean the offices of the foremost authority on quality control. Didn't only read the book but worked for the author's company and it changed my professional life.
Reuel
Mar 23, 2008 Reuel rated it liked it  ·  review of another edition
A Total Quality Management (TQM) book.
Og Maciel
Nov 16, 2016 Og Maciel rated it it was amazing
Shelves: owned
Though this book was written in the late 1970s, its ideas and concepts are very much still valid and worth of your time. Whoever said that quality should only happen at the end of a process, be that in manufacturing, software development or in your private life, needs to get themselves up to speed. Quality IS free and should be part of every single phase! Gave it ⭐⭐⭐⭐⭐
Matt Belcroft
I learned a few things about the definition of quality but I can't say that I was very moved by the book. I don't see my self in a position to influence quality control programs at my work so it really wasn't very interesting to read.
Ed Selkow
Apr 30, 2011 Ed Selkow rated it it was amazing
Required reading for every company owner.
Ron
Feb 02, 2011 Ron rated it it was amazing  ·  review of another edition
Shelves: quality
It is ALWAYS cheaper to do it right than to do it wrong over and over. Quality that is built in verses tested out will be FREE.
carl  theaker
Corporate America 1990s required reading for all levels. It has some good insights.
Ssuffex
Apr 22, 2016 Ssuffex is currently reading it  ·  review of another edition
ccxc
Ida
Oct 15, 2015 Ida rated it it was amazing  ·  review of another edition
great
Brittany
A lot of repetition helps Crosby get the point across. I read this for the advanced topics in project management class at FSU. Not a bad read altogether and the concept makes perfect sense.
Mike Chitty
Mike Chitty rated it it was amazing
Jan 07, 2017
Phù Thủy
Phù Thủy rated it it was amazing
Sep 21, 2014
Steve
Steve rated it liked it
Mar 09, 2010
Priyank Goyal
Priyank Goyal rated it it was ok
Jan 07, 2017
Deborah Camp
Deborah Camp rated it liked it
May 30, 2014
Riyaz
Riyaz rated it really liked it
Nov 11, 2009
Matt Allen
Matt Allen rated it it was amazing
Sep 09, 2011
Alan
Alan rated it really liked it
Feb 03, 2008
Mochamad Sulaiman
Mochamad Sulaiman rated it it was amazing
Nov 30, 2014
Stewart
Stewart rated it it was amazing
Feb 14, 2013
Anshuman Tiwari
Anshuman Tiwari rated it it was amazing
Mar 30, 2013
Liang04 Chen
Liang04 Chen rated it really liked it
Oct 29, 2014
Onnala
Onnala rated it it was amazing
Jan 03, 2017
Mónica Gomes
Mónica Gomes rated it it was amazing
Nov 02, 2014
Matthew
Matthew rated it liked it
Mar 07, 2013
VISHAL Patel
VISHAL Patel rated it really liked it
Oct 15, 2016
Alan Dickson
Alan Dickson rated it really liked it
Apr 03, 2013
Andrea Horst
Andrea Horst rated it liked it
Apr 28, 2014
Mikel
Mikel rated it it was amazing
May 20, 2014
« previous 1 3 4 5 next »
There are no discussion topics on this book yet. Be the first to start one »
  • Quality Software Management: Systems Thinking
  • Managing the Software Process
  • Agile Software Development
  • Structure in Fives: Designing Effective Organizations
  • Say It with Charts
  • The Deming Management Method
  • Exploiting Chaos: 150 Ways to Spark Innovation During Times of Change
  • Agile Estimating and Planning
  • The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
  • Enterprise 2.0: How to Manage Social Technologies to Transform Your Organization
  • Agile Software Development with Scrum
  • Riding the Waves of Culture: Understanding Diversity in Global Business
  • The Tom Peters Seminar: Crazy Times Call for Crazy Organizations
  • What Is Six SIGMA?
  • Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
  • The Mind and Heart of the Negotiator
  • Megatrends 2000
  • Managing in a Time of Great Change

Goodreads is hiring!

If you like books and love to build cool products, we may be looking for you.
Learn more »

Share This Book