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Managing Successful Teams
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Managing Successful Teams

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Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. This title prepares you to meet the challenges of building and leading teams, showing you how to improve performance and achieve the best results.
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Published June 1st 2012 by Kogan Page (first published January 1st 2012)
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Effective Customer Care Effective Customer Care: Understand Needs, Improve Service, Build Relationships Effective People Management: Improve Performance, Delegate More Effectively, Handle Problem Staff and Manage Conflict Managing Successful Teams: Establish team objectives and identity; Manage performance and under-performance; Develop team creativity Effective People Management: Improve Performance Delegate More Effectively Handle Poor Performance and Manage Conflict

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