false http://photo.goodreads.com/books/1182962277m/1356892.jpg 1356892 1 <p><b>From the mouths of customers: what they want, how they want it, and what they'll do if they don't get it</b></p> <p>There's no way around it. Executives, managers, and strategic thinkers around the globe are grappling with how to transform their organizations from product or service orientation to being customer driven. <i>The 10 Demandments </i>presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business relationship. In this customer-centric manifesto, customer experience guru Kelly Mooney scrutinizes the total customer experience. "Earn My Trust" . . . "Put Me in Charge" . . . "Inspire Me" . . . Each resulting demandment is a call to action from customers­­a call that is answered by the book's strategic insights, anecdotes, and action plans.</p> 1346617 16 5 2002 The Ten Demandments : Rules to Live by in the Age of the Demanding Customer total:3|5:2|3:1| 3 13 4 0 1356892 0071387390 9780071387392 3 0 4.33 http://photo.goodreads.com/books/1182962277m/1356892.jpg http://www.goodreads.com/book/show/1356892.The_Ten_Demandments_Rules_to_Live_by_in_the_Age_of_the_Demanding_Customer 0 0 false Sat Mar 21 16:49:53 -0700 2009 Sat Mar 21 16:49:53 -0700 2009 1356892 0071387390 9780071387392 3 0 4.33 http://photo.goodreads.com/books/1182962277m/1356892.jpg http://www.goodreads.com/book/show/1356892.The_Ten_Demandments_Rules_to_Live_by_in_the_Age_of_the_Demanding_Customer 5 0 false Fri Aug 22 11:16:03 -0700 2008 Fri Aug 22 11:16:03 -0700 2008 1356892 0071387390 9780071387392 3 0 4.33 http://photo.goodreads.com/books/1182962277m/1356892.jpg http://www.goodreads.com/book/show/1356892.The_Ten_Demandments_Rules_to_Live_by_in_the_Age_of_the_Demanding_Customer 5 0 false Thu Aug 07 05:35:28 -0700 2008 Thu Aug 07 05:35:28 -0700 2008 1356892 0071387390 9780071387392 3 0 4.33 http://photo.goodreads.com/books/1182962277m/1356892.jpg http://www.goodreads.com/book/show/1356892.The_Ten_Demandments_Rules_to_Live_by_in_the_Age_of_the_Demanding_Customer 3 0 false Tue May 06 20:31:57 -0700 2008 Tue May 06 20:31:57 -0700 2008 http://www.goodreads.com/book_link/follow/8?book_id=1356892