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ITIL Service Strategy 2011 Edition

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3.13 of 5 stars 3.13  ·  rating details  ·  15 ratings  ·  1 review
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subseq ...more
Paperback, 484 pages
Published 2011 by The Stationery Office
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Scott Fabel
I am finding it rather difficult to review this book. There are two primary reasons for this. First, it's more of a reference book, so I think I'm probably a bit unusual in that I read it from cover to cover. Second, it's massive. There is just a lot of material in this book--and that probably explains why it's more of a reference book. Nevertheless, I thought I would put some thoughts together for people who might be thinking about reading the book.

The first chapter of the book is an introduct
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