false http://photo.goodreads.com/books/1172047229m/134490.jpg 134490 1 129576 3 7 2001 Managing the Unexpected: Assuring High Performance in an Age of Complexity total:5|5:1|4:1|3:1|2:2| 5 16 16 2 134490 0787956279 9780787956271 5 2 3.20 http://photo.goodreads.com/books/1172047229m/134490.jpg http://www.goodreads.com/book/show/134490.Managing_the_Unexpected_Assuring_High_Performance_in_an_Age_of_Complexity 5 1 false Thu Jan 01 00:00:00 -0800 2004 Wed Jan 16 11:09:36 -0800 2008 Wed Jan 16 11:09:36 -0800 2008 more...]]> 134490 0787956279 9780787956271 5 2 3.20 http://photo.goodreads.com/books/1172047229m/134490.jpg http://www.goodreads.com/book/show/134490.Managing_the_Unexpected_Assuring_High_Performance_in_an_Age_of_Complexity 4 0 false Sat Apr 18 00:00:00 -0700 2009 Mon Mar 30 12:23:33 -0700 2009 Sun Apr 19 10:31:43 -0700 2009 high reliability organizations (HROs) as exemplars of the systems and mindsets useful to other organizations in managing the unexpected. 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