false http://photo.goodreads.com/books/1182875986m/1343086.jpg 1343086 1 <p><i>"To carry out a customer-centric strategy, every company needs a customer bible like </i>The Ten Demandments <i>to believe in and to execute against." --Guy Kawasaki, CEO, Garage Technology Ventures</i></p> <p><i>The Ten Demandments </i>presents an informed and interactive road map that takes readers directly to the hearts, minds, desires, and demands of the new customer, whether it is the end consumer or a business-to-business relationship. Customer experience guru Kelly Mooney scrutinizes the total customer experience with strategic insights, anecdotes, and action plans.</p> 1332679 14 8 2003 The Ten Demandments: Rules to Live By in the Age of the Demanding Customer total:2|5:2| 2 10 6 0 0 0 false false Sun Sep 20 16:51:21 -0700 2009 Sun Sep 20 16:51:21 -0700 2009 0 0 false false Tue Dec 16 09:33:24 -0800 2008 Tue Dec 16 09:33:24 -0800 2008 5 0 false false Fri Aug 22 11:15:57 -0700 2008 Fri Aug 22 11:15:57 -0700 2008 0 0 false false Thu May 22 18:15:39 -0700 2008 Thu May 22 18:15:39 -0700 2008 0 0 false false Mon Mar 03 13:41:15 -0800 2008 Mon Mar 03 13:41:15 -0800 2008 5 0 false false Fri Jun 29 07:15:56 -0700 2007 Fri Jun 29 07:15:56 -0700 2007 http://www.goodreads.com/book_link/follow/8?book_id=1343086