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Contact Us! Trainer's Manual: Call Center English Skills
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Contact Us! Trainer's Manual: Call Center English Skills

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CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.
Paperback, 56 pages
Published June 21st 2010 by Cambridge University Press (first published November 10th 2009)
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Jane Lockwood is the pen name of an award-winning, multi-published writer of historical romance. Originally from England, she now lives near Washington, DC. She's been an archaeologist, classical music radio announcer, and performing arts publicist, and now works for a small press, where her colleagues are both delighted and horrified by her alternate career.

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