Streamlined Process Improvement: The Breakthrough Strategy to Reduce Costs, Improve Quality, Increase Customer Satisfaction, and Boost Profits
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Streamlined Process Improvement: The Breakthrough Strategy to Reduce Costs, Improve Quality, Increase Customer Satisfaction, and Boost Profits

2.67 of 5 stars 2.67  ·  rating details  ·  3 ratings  ·  2 reviews
"The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of products and services, but also in the business processes."
--Professor Yoshio Kondo

The Book That Goes Beyond Six Sigma and Lean . . . The Next Evolutionary Step in Business Process Management

""Don't design for Six Sigma-...more
Hardcover, 412 pages
Published July 19th 2011 by McGraw-Hill
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Aaron Bolin
I am embarrassed for James Harrington; he should be ashamed of himself for reissuing an old book under a new title. I think the man is brilliant, but check out his 1991 title: "Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness." It is exactly the same content -- or it is very close. Harrington does go through the trouble of re-naming the DMAIC cycle and coins some other neo-logisms in an effort to sound original. If you can't tell, I am...more
Warren
What is Streamlined Process Improvement?
Phases
I: planning for improvement
II: analyzing the process
III: streamlining the process
IV: implementing the new process and phase
V: continuous improvement.
Tracey Woodcock
Tracey Woodcock marked it as to-read
Apr 09, 2014
Rapelly
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Mar 03, 2014
Drew Allen
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Jul 22, 2013
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