Goodreads helps you keep track of books you want to read.
Start by marking “Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results” as Want to Read:
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Enlarge cover
Rate this book
Clear rating
Open Preview

Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results

3.75  ·  Rating Details  ·  8 Ratings  ·  0 Reviews
Great customer service depends on great customer service MANAGEMENT."
ebook, 225 pages
Published September 14th 2011 by AMACOM/American Management Association
More Details... edit details

Friend Reviews

To see what your friends thought of this book, please sign up.

Reader Q&A

To ask other readers questions about Customer Service Management Training 101, please sign up.

Be the first to ask a question about Customer Service Management Training 101

This book is not yet featured on Listopia. Add this book to your favorite list »

Community Reviews

(showing 1-25 of 25)
filter  |  sort: default (?)  |  Rating Details
Dana Nistico
Dana Nistico marked it as to-read
May 26, 2016
Sara
Sara rated it it was ok
Feb 10, 2016
Candace
Candace marked it as to-read
Feb 05, 2016
Zulfiya
Zulfiya marked it as to-read
Jan 12, 2016
Timothy
Timothy marked it as to-read
Dec 17, 2015
Karen
Karen rated it really liked it
Dec 10, 2015
James
James marked it as to-read
Jul 30, 2015
Belinda Lynch
Belinda Lynch is currently reading it
Jul 20, 2015
Ishiro
Ishiro marked it as to-read
Jul 05, 2015
Nataly
Nataly rated it it was amazing
May 25, 2015
Ricardo Mohedano
Ricardo Mohedano marked it as to-read
Apr 26, 2015
Tati
Tati marked it as to-read
Apr 06, 2015
John
John rated it really liked it
Jan 25, 2015
Ahmed
Ahmed marked it as to-read
Jan 15, 2015
Jessica
Jessica marked it as to-read
Dec 17, 2014
Jessica
Jessica marked it as to-read
Dec 17, 2014
Kari Metzger
Kari Metzger marked it as to-read
Dec 15, 2014
Richine Bethell
Richine Bethell rated it it was amazing
Dec 02, 2014
Emily
Emily marked it as to-read
Sep 02, 2014
Kylee henderson
Kylee henderson marked it as to-read
Sep 01, 2014
Carolina
Carolina rated it liked it
Jun 26, 2014
Fauzan Zidni
Fauzan Zidni rated it really liked it
Apr 28, 2014
Ray Martin
Ray Martin marked it as to-read
Aug 04, 2013
Stephanie
Stephanie rated it liked it
Nov 02, 2014
K.
K. marked it as to-read
Jan 08, 2012
There are no discussion topics on this book yet. Be the first to start one »
308081
RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101, Customer Service Management Training 101, and Powerful Phrases for Effective Customer Service.
More about Renée Evenson...

Share This Book