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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results
Great customer service depends on great customer service MANAGEMENT."
ebook, 225 pages
Published September 14th 2011 by AMACOM/American Management Association
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RENÉE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101, Customer Service Management Training 101, and Powerful Phrases for Effective Customer Service.More about Renée Evenson...