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Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers
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Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers

3.29  ·  Rating Details ·  7 Ratings  ·  1 Review
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
ebook, 240 pages
Published June 3rd 2010 by Wiley (first published December 1st 2006)
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Mar 29, 2010 E rated it really liked it  ·  review of another edition
How to use your processes as strategic weapons

The emphasis on process performance as an element of organizational success is growing. Strategy consultant Ralph Smith explains the evolution of strategic processes as tactical weapons in business leaders’ competitive arsenals. He provides a brief analysis of the current state of global competition and demonstrates how what he calls “process-based competition” evolved from Total Quality Management. However, his book is not just historical; it is pra
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