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The Process-Focused Organization: A Transition Strategy for Success
Process-focused organizations (PFOs) design and manage end-to-end processes rather than tasks, measure process results rather than department efficiencies, and think in terms of the customer and related goals rather than functional goals.
The Process-Focused Organization introduces an approach for transitioning a functionally managed organization to a PFO. The approach is...more
Hardcover, 223 pages
Published June 1st 2004 by ASQ Quality Press
(first published May 2004)
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