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Crowning the Customer
Customer service is the competitive battleground for most businesses. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in a simple jargon-free style. This is an essential handbook for managers, company directors, employees and students.
Kindle Edition, 160 pages
(first published 1990)
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This book was a very interesting read. Mr. Quinn gives you insights that are priceless when it comes to thinking outside the box and building relationships with customers and meeting customers needs. So many great brilliant even ideas. I cannot wait to utilize what I have learned in this book into my own life! Great book!