Delivering Happiness: A Path to Profits, Passion, and Purpose; A Round Table Comic
In his first comic book, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos (acquired by Amazon for over $1 billion in stock), and more.
Book Details: Format: Paperback Publication Date: 4/16/2012 Pages: 80
- you should never outsource your core competencies
- like poker, picking the right table is crucial
- what separated the great companies from the good is that they have a bigger vision and purpose and it's not about the money for them
- focus on your current customers (the 1000), cut down on marketing budget
- in the long run, the little things that keep the customer in mind will end up paying huge dividends
- customer service is the whole company, not just a department
- ask anything c...more
Tony's thesis is basically that, whatever our intermediate goals in life are (get your dream job, make a lot of money, find the right girl, etc), our ultimate goal is simply to be happy. And what's more, (this is the key), happiness in life has to come from y...more
I understand that this isn’t a ‘tell all’ or an autobiography, but what you get is a scrubbed clean Channel One telling of how to succeed in business without really trying. In a time when many people are anything but happy in their workplaces, I found the book to be more of a guide to start a Fraternity, except without any mention of drugs and a...more
I liked his ideas on 'Ask Anything', and how a business should be obsessed with its customers in order to remain successful over the long term. The book also provides some interesting insights as to what it was like to start one's career right at...more
Overall the book provided great insight into the struggles many entrepreneurs experience, and sometimes don't share. I doubt Tony wrote this book as a way to toot his own horn, but after reading about his (and Zappos) journey, I wouldn't judge him if he did :)
Tony seems like the type of person who was destined for greatness. If it wasn't Zappos, he would have "made it" with another company. I especially loved the friendships he maintained and purposely...more
That said, I've got a good sense for BS and this book passes the test as being direct and honest, much better than I was expecting. The CEO's stories begin like an autobiography, detail...more
Some of my favorite classes in college were the Entrepreneurship classes I took through the Wellesley/Olin/Babson consortium. Not only were we given hands on assignments that had us creating our own businesses, but we were also introduced to a large reading list of inspirational books, and perhaps most importantly we encouraged to contin...more
The first part of the book covers Tony's personal history, including his first childhood attempts at turning a profit, his college restaurant efforts, and his co-founding of LinkExchan...more
Thought experiments I want to do occasionally:
When he gets offered $20 million dollars f...more
Easy read. Some takeaways:
- Pg. 65 "Don't play games that you don't understand, even if you see lots of other people making money from them."
- Pg. 136 "Ask Anything" idea. Employees are encouraged to send an email and ask any question they want. The anonymous questions and answers are compiled each month and emailed to the entire company.
- Pg. 149 Re: the Culture Book..."if someone asked you to recite your corporate values or mission statement without lo...more
The book starts with a cute anecdote about how Tony fantasized on making huge money from several little projects like the worm farm, or the button making guide. Tony goes on to talk about how he disliked his day job at Oracle and how he started LinkExchange, worked hard and sold it to Microsoft. Tony actually began despising the work culture that had formed in his company because of hiring people very quic...more
O livro é apoixonante, linha claras e diretas, ótimo ritmo, histórias interessantes e inspiradores, Tony traz o autor para dentro de suas peripécias como d...more
Over the weekend I finished reading a book titled "Delivering Happiness" by Zappos.com CEO Tony Hsieh
It's a great read for anyone is sales, leadership, small business or e-commerce.
One interesting observation is Tony’s focus on the development of the Zappo’s core values which of course drives the company culture.
Starting with a list of about 50 possible values they narrowed their list down to the following 10 values.
1. Deliver WOW Through Service
The most valuable takeaway for me is an appreciation for the “Zapp...more
I still remember the first time I really heard about Zappos. It was in college in my management class when we watched a video about Amazon’s acquisition of Zappos as well as the philosophy lying behind each company. After watching the video I remembered thinking how fun it would be to work for Zappos and it’s no wonder...more