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Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
When conflict brews at the office, itOCOs a managerOCOs job to cool things down.
ebook, 273 pages
Published May 1st 2011 by AMACOM/American Management Association
(first published January 1st 2011)
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SUSAN H. SHEAROUSE has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.More about Susan H. Shearouse...