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Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Whether it's software, a cell phone, or a refrigerator, your customer wants?no, expects?your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the w ...more
ebook, 384 pages
Published March 10th 2011 by Wiley
(first published April 29th 1994)
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Jan 12, 2014 Emily H. rated it 4 of 5 stars · review of another edition
If you're going to conduct a usability test, you really need to read this book first. A lot of it is commonsense, yes, but if you read this book you'll save yourself tons of time and money because you'll experience many fewer bumps in the testing road. It's very practical and very easy to read.
This is a very process-specific book, but it's basic applications go beyond needing to do full-our usability testing. It's a good source for examining your own workplace's workflows and provides ways of identifying bottlenecks and other problems.