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Working with Emotional Intelligence

3.82  ·  Rating Details ·  2,554 Ratings  ·  148 Reviews
Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such ...more
Kindle Edition, 402 pages
Published (first published 1998)
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Dec 12, 2013 Deann rated it did not like it  ·  review of another edition
I was forced to read this book for class and it was extremely underwhelming. It is as if the writer is trying to sell you on his idea by bashing you over the head with endless examples that prove his point. Save yourself a whole lot of time and monotony and read this one sentence, which sums up the whole book: Business professionals are most effective when they employ empathy, social skills, and a positive attitude, all of which are more important than IQ or expertise. There. You read the book. ...more
Aug 14, 2012 John rated it it was amazing  ·  review of another edition
Because I was working in a testosterone filled hierarchy at the time I read this, it was like being handed a big, secret, club.

My coworkers generally didn't know what hit them - using Goleman's analytic framework allowed me to maneuver project teams into win-win outcomes.

Teaches you how to recognize impediments, how to understand what drives the other party's position (or at least how to figure out what that is), and best of all, how to use that knowledge.

GREAT read for anyone who regularly ne
Chad Warner
Jun 09, 2010 Chad Warner rated it it was ok  ·  review of another edition
Recommended to Chad by: Lee Eilers
Interpersonal skills are especially important in Information Technology, because purely technical skills are easily outsourced. I've become increasingly aware of this since I launched my technology services company, OptimWise, because although many aspects of IT are based online, real business is still mostly done "IRL" (in real life); where face-to-face conversations and other social skills are much more important.

A local entrepreneur recommended this book for its insights into the "soft" perso
Feb 12, 2013 Ron rated it liked it  ·  review of another edition
Shelves: work
No real rocket science here... Getting ahead may actually count more on your emotional IQ (see items below) than it does on your intellectual IQ. I'd only suggest reading one Goleman book. I suspect they all rehash the same thoughts.

Part 2 – Personal Competence (12 specific job capabilities)

Chapter 4 – Self-awareness
• Emotional awareness
• Accurate self-assessment
• Self-confidence
Chapter 5 – Self-regulation
• Self-control
• Trustworthiness
• Conscientiousness
• Adaptability
• Innovation
Sep 24, 2012 Patricia rated it it was amazing  ·  review of another edition
notes recently found on a book read a while back!

I have been reading non-fiction, Working with Emotional Intelligence by Daniel Coleman. It seems that everyone I mention this to says he same thing.....There is a lot of emotional in the work place, but not very much intelligence! This is not a self help book, but one that explains what emotional intelligence is and how companies are beginning to realize that their bussiness can be effected by the emotions of their workers. My favorite quote is "T
Brian Rast
May 03, 2008 Brian Rast rated it it was amazing  ·  review of another edition
This review has been hidden because it contains spoilers. To view it, click here.
Apr 27, 2012 Dmitry rated it did not like it  ·  review of another edition
Shelves: psychology
This book discusses a rather important issue, but it is really, really badly written. I was especially underimpressed by it against the backdrop of the recently read "Thinking, fast and slow" by Daniel Kahneman.

The book is EXTREMELY long-winded. Long after it made its (perfectly convincing) point, it goes on and on piling one example on top of another in the style of chain letters, for further persuasion value adding a bunch of meaningless numbers: such and such billions of dollars of financial
Muhammad Magdi youssif
A very BORING book, I couldn't even complete it
In this book Daniel Goleman is explaining how Emotion Quotient (EQ) matters more than Intelligence Quotient (IQ) , then he started to explain the Emotional Competence Model that is composed of 1- Self Awareness 2- Self regulation 3- Motivation 4- Empathy 5- Social Skills besides demonstrating examples from real life on how each of these capacities matters. sometimes you will feel lost reading this book due to the HUGE amount of useless anecdotes and
Aug 26, 2008 Justin rated it really liked it  ·  review of another edition
Recommends it for: Everyone on a rung of he "corporate Ladder"
Recommended to Justin by: My good eye
Working with Emotional Intelligence is a must read for anyone who wants to move up the corporate ladder. Today's business atmosphere is changing rapidly, and anyone without emotional intelligence will likely find moving upward in their company very difficult.
Aug 05, 2013 Sergei_kalinin rated it it was amazing  ·  review of another edition
Shelves: hrm, psychology
Пока - лучшая книга Гоулмана, из известных мне :)

Мега-рецензия на неё и всякие дополнительные вкусности - в моем блоге:
Yasser Hassan
A review of the audio book edition: In this book, Daniel Goleman takes the theoretical foundation and concepts laid in the previous book "Emotional Intelligence" and puts them into application. While "Emotional Intelligence" is about how to understand emotional intelligence, this book is about how to practice it. Although Daniel Goleman mainly addresses the workplace and professional life in this book, still the knowledge provided can be effectively applied on the personal level and in dealing w ...more
Mika Auramo
Daniel Golemanin teos on suomennettu Tunneäly työelämässä, ja se jatkaa siitä, mihin kirja Tunneäly päättyi. Tunneälyssä keskityttiin pitkälti neurobiologiaan, korteksin, otsalohkojen ja mantelitumakkeen yhteistoimintaan ja kehittymiseen ihmislapsen varhaisimmista kuukausista lähtien.

Nimensä mukaisesti tässä kirjassa pääpaino on työelämässä pärjäämisessä, amerikkalaiseen tapaan yritysten voittomäärän maksimointi tuntuu olevan se päätekijä, unohtamatta inhimillistä tekijää. Se on sopivien yksittä
Du Nguyen
Working with Emotional Intelligence by Daniel Goleman is his attempt to make the case for emotional intelligence to the workplace.

Having recently read The New Leaders by Daniel Goleman I also read this now. And while this book keeps a bit more focus on the subject it shares some weaknesses. While it also seems a bit like a cash grab I did feel like this book is more comprehensive. It also makes a better case than The New Leaders for why emotional intelligence is important in workplaces. The boo
Fausto Betances
Mar 08, 2016 Fausto Betances rated it really liked it  ·  review of another edition
Shelves: human-behavior
Good book. It is solidly based on scientific research. Good flow and pace. On the flip side, it advertises the author other books a tad above expectation.


Team leaders lead best when they lead least.

EI at work not only relates to interactions within one organization but also external clients and the need to understand their expectations.

IQ correlates to performance 4-25% only. That leaves at least 75% of the reason for success unaccounted for.

Technical expertise is a threshold for enter
May 21, 2011 Joseph rated it liked it  ·  review of another edition
this was a great book that helped me understand symptoms and manifestations of officepolitik.

not only that but i appreciate the insight that goleman gives re: office bullies. it provides a model for which one can understand one's motivation and actions. the book provides a great framework that shows tried and true methods that help improve one's social intelligence.

Aug 30, 2016 Alexander rated it liked it  ·  review of another edition
Shelves: own
Not as good as the first (so far). The organization of the book is a bit frustrating, with no clear direction of where Goleman is headed.

The first book definitely had a greater impact on me. The last 75 pages or so seemed to drone on about the same topics, with little new insights.

I think the typical reader could do without reading this book if they've already read the first.
Aug 30, 2010 ABC rated it it was ok  ·  review of another edition
Shelves: teens-and-adults
I read the original book "Emotional Intelligence" way back a million years ago when it first came out. I barely remember it, but I think it was pretty good.

This book, however, feels like Goleman put a book together to make more money on Emotional Intelligence. It is business oriented and most of it was either not very interesting or it was common sense.
Feb 25, 2013 Dayla rated it it was amazing  ·  review of another edition
Shelves: self-help, leadership
Great suggestions. If you are on the spectrum, ADHD, or OCD, this book should be your Bible, especially if you have ever been uncomfortable at work and you really didn't know why. This book has great insight.

However, between this book and John Gray's "men are from work" I would prefer Gray's book for more gender-tailored advice.

Mar 18, 2016 Rehmat rated it really liked it  ·  review of another edition
Leadership and emotional intelligence

A review by Remat Chinggisi

While exchanging views on books with my boss, he suggested me to go through Siimon Reynold’s Why People Fail. It was winter-2013, in January. Later that year, I found hard copy of the book, Why People Fail, and read it. The book devotes one entire chapter on emotional intelligence, famously known today as EQ, which causes failure if a person fails to diagnose what cause to stir up his emotions and how to regulate his emotions. Thi
Mar 08, 2015 Ev rated it it was amazing  ·  review of another edition
Excellent book, which can be summed up on pg. 106:

"Motive and emotion share the same Latin root, motere, meaning 'to move'. Emotions are, literally, what move us to pursue our goals; they fuel our motivations, and our motives in turn drive our perceptions and shape our actions. Great work starts with great feeling."
Jul 09, 2009 Kc rated it liked it  ·  review of another edition

Emotional competence involves two things (1) empathy in reading the feelings of others, (2) social skills to handle those feeling artfully

Integrity - acting openly, honestly and consistently - sets outstanding performers apart

The first step in influence is building rapport
This is good to read after Emotional Intelligence: Why It Can Matter More Than IQ. I loved the first 1/3 of the book. I wished he would have talked more about habits though. It was good timing that the book talked about companies bringing in people to give seminars or other motivational lectures to stimulate exciting and productivity in the workforce, and my work had one the other day. I really enjoy it and find them successful contrary to what Goleman says. But I also don't fit the majority rol ...more
Peep Laja
Jun 03, 2007 Peep Laja rated it it was amazing  ·  review of another edition
Recommends it for: everybody
This is a follow-up to Emotional Intelligence, so read that first.

I found this book to be highly practical, way more pragmatic than the previous book. If you read the E.I., I strongly recommend to read this too to get the most out of this topic.
Shravani Ganti
Great detail on how mind actually deals with emotions. I found the science part of the book amazing.
Rest will be good if you are into reading philosophy. Not something am fond of.
Feb 09, 2014 Sara rated it it was ok  ·  review of another edition
This book totally justifies why we shouldn't push pressure on perfect grades. More important to have experience running events, leading organizations etc.
Zhiyar Qadri
Nov 12, 2014 Zhiyar Qadri rated it really liked it  ·  review of another edition
theory applied and explained with brilliant simplicity.
Erika RS
Jan 02, 2014 Erika RS rated it it was ok  ·  review of another edition
One of the weaknesses of Emotional Intelligence as a professional development book is that it focused mainly on academic research which, in turn, focused mainly on children and education. This book sets out to present the same material using research about the working world (generally from business consultants and companies looking at their own workforce).

I felt the book suffered from a lack of strong organization. Where Emotional Intelligence was strongly structured around the 5 core emotional
Steven Warren
Jan 11, 2016 Steven Warren rated it really liked it  ·  review of another edition
Mainly stories on how emotional intelligence is critical in life. There wasn't really any "how to" on developing your EI. Don't get me wrong- it does give great insight on the subject, and the stories are entertaining to read. But a little more on how to develop your EI would have been great. Maybe that's in one of his other titles and I just picked up the wrong one. Either way, if you're looking for insight on the subject and where and when it could come in handy (which is everywhere) then it's ...more
Jul 23, 2016 Charmin rated it really liked it  ·  review of another edition
Shelves: growth
1. *It is those with the greatest self-confidence who will be most willing to take the risk of speaking up and pointing out problems or injustices that others only grumble about –or quit over.
2. The head of an organization is essentially a teacher…people these days need to have a sense they are getting increasingly competent as they go on---or else they wouldn’t stay.
3. The more motivated people are to learn, the greater the effectiveness of the training for them.
4. Empathy: being abl
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Author of Emotional Intelligence and psychologist Daniel Goleman has transformed the way the world educates children, relates to family and friends, and conducts business. The Wall Street Journal ranked him one of the 10 most influential business thinkers.

Goleman’s Emotional Intelligence was on The New York Times best sellers list for a year-and-a-half. Named one of the 25 "Most Influential Busine
More about Daniel Goleman...

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“out-of-control emotions can make smart people stupid.” 3 likes
“We do not compete in our careers with people who lack the requisite intelligence to enter and stay in our field—but rather against the much smaller group of those who have managed to jump the hurdles of schooling, entry exams, and other cognitive challenges to get into the field in the first place.” 2 likes
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