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Leading with Cultural Intelligence: The New Secret to Success

4.08  ·  Rating Details  ·  88 Ratings  ·  12 Reviews
Why are some leaders able to create trust and negotiate contracts with Chinese, Latin Americans, and Germans all in the same day, while others are barely able to manage the diversity in their own offices? The answer lies in their cultural intelligence, or CQ. Packed with practical tools, research, and case studies, Leading with Cultural Intelligence breaks new ground, offe ...more
ebook, 241 pages
Published October 1st 2009 by AMACOM/American Management Association
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Cynthia Kepler-Karrer
There is some quite helpful information in here, though it requires quite a bit of translating to a faith context. Also, in the midst of identifying multiple cultures that might have an effect on interactions, he fails to identify socio-economic cultures. In other words, the book assumes a middle to upper class audience as well as cross-cultural connections which will never breach the boundaries of socio-economic class, which is not at all the case for many of us in urban ministry. Finally, ther ...more
Apr 19, 2010 E rated it it was amazing  ·  review of another edition
Cultural intelligence is the new leadership requirement

The boundaries between countries and cultures blur more each day. After all, you can buy a Starbucks latte at the airport in Guam or Shanghai. Advances in communication, the Web and global expansion have made the world even smaller. But don’t be fooled, cautions consultant and trainer David Livermore. You can’t do business in São Paulo the same way as in Munich, even if you are drinking the same latte. Livermore doesn’t teach the customs and
Hesham Wahby
The book is a great motivation to think about leadership in terms of a cultural context, whether that is national culture, organizational culture or nuances of culture within a society. It also gives some very good advice, and summary framework in which to approach the topic practically.

However, the 4-step Cycle tool at times feels a bit artificial, and that it is so obvious that it can apply to anything. This is not such a bad thing, as any good tool can usually be re-purposed in other contexts
Dec 18, 2013 affad rated it liked it  ·  review of another edition
The book is a wonderful read for those who are in need of some help understanding how to maneuver through cultural exchanges. I for one found myself very interested in reading about Dr. Livermores interactions in international settings and the observations he made within those experiences. Most important, though, were his suggestions about those particular examples. Ranging from how Westerners don't understand other cultures and the impact that has on business to how things aren't as simple as a ...more
Glenn Williams
Sep 13, 2011 Glenn Williams rated it really liked it  ·  review of another edition
This is an easy to read, thorough book on Cultural intelligence (CQ), and why it is a must to develop in this area if you are interested in working in global management or cross-culturally.

Livermore presents a Four dimensional model of cultural intelligence:
• CQ Drive (Motivation) – Intrinsic, Extrinsic, Self-Efficacy
• CQ Knowledge (Cognitive) – Cultural systems, norms & values
• CQ Strategy (Metacognitive) – Awareness, Planning, Checking
• CQ Action (Behavioral) – Verbal, Nonverbal, Speech Ac
Sep 13, 2013 Shane rated it it was amazing  ·  review of another edition
I loved the practical strategies and relatable examples of this book. It was a quick read with consistent application and interwoven strategies throughout. As I read this one, my highlighter was nearby...there are so many nuggets to pull out of this!
Mar 26, 2012 Elizabeth rated it really liked it  ·  review of another edition
Good overview/framework for considering why cultural intelligence is important, and how you can increase awareness and develop better "CQ" over time.
Sharon Noorman
Mar 11, 2012 Sharon Noorman rated it it was amazing  ·  review of another edition
A must read for conducting business in a cross cultural global world. Livermore relates CQ in an easy to understand and adapt manner.
Seth Holler
PD with the faculty at work. Preface would have put me to sleep if his tone were less frantic.

We didn't finish it.
Ali Crain
Jul 05, 2015 Ali Crain rated it it was amazing  ·  review of another edition
Shelves: eloc
Lot of good info for those working or looking to work internationally or even with multicultural teams.
Tina Zellman
Aug 28, 2011 Tina Zellman rated it really liked it  ·  review of another edition
Informative and practical. I appreciate how it was detailed.
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DAVID LIVERMORE, PH.D., is president and partner at the Cultural Intelligence Center and a visiting research fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 100 countries and is the author of Leading with Cultural Intelligence (978-0-8144-1487-3).
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