The Secrets of Successful Communication: A Simple Guide to Effective Encounters in Business
To succeed at work and in life, people need to know how to have great encounters - in person, online, and on the phone with customers, colleagues and clients. Kevin McCarney shows how readers can create positive results in every communication every day when they understand the secrets of the Big Brain and the Little Brain - the two communication brains we all use.
This was a compelling guide to effective communication using one's Big Brain (reflective thinking and judgement) instead of one's Little Brain (tendency to spit out foolish comments). By contrasting the effects of filtering one's thoughts through the Big Brain and reacting impulsively, McCarney gives advice on how to deal with the different facets of conversation with other people. McCarney presents this information in an easily ac...more
This book is a wonderful collection of practical perspectives, targeted stories, and optimal ways to communicate. Using the Big Brain vs Little Brain approach, the author outlines various ways we can communicate and the either devastating or uplifting effects we can have on others.
What I enjoyed about this book was the way the chapters, stories, and take-aways were fr...more
Two things that stand out is the idea that the Big Brain responds and the Little Brain reacts, and this idea of how having all these forms of communication have impaired us to the simple ability of starting and finishing a conversation.
There are so many great insights. I think this should be required reading for any business professional.
I got this book free as a part of the First...more
This book is a lot of repetition. I mean a lot. How many times can you explain how important moments are? I seriously feel like this whole book was just preaching at me about moments, which I obviously already knew otherwise I wouldn't have wanted to read the book--I know how important communications with other people are. That's why wanted to read the book. You don't need to tell me about it every chapter.
Two-star because I think it'd be useful t...more
I picked up some good information in this book and would recommend it to anyone looking to increase their communications skills or to someone looking to read into other people better.
It's not always about what you say, but how you say it. This book will help you learn how to say it.